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Eurofins

Global lab testing and analytics network

Medizinische Fachangestellte - Für den medizinischen Kundenservice

Customer SupportConfirmed live in the last 24 hours
Full-timeMunich, GermanyNo salary listed

About the Job

Requirements

  • Completed training as a Medical Assistant (MFA), or alternatively commercial vocational training and experience in a medical environment.
  • Communicate confidently in German.
  • Use common PC applications confidently.
  • Work reliably and independently while keeping track of multiple inquiries.
  • Be comfortable communicating by telephone and email and finding solutions for others.
  • Be motivated to learn the organization's topics and laboratory diagnostics.

Responsibilities

  • Provide telephone and written support to referring medical practices, physicians, alternative practitioners, and patients.
  • Answer questions about examinations, findings, and organizational processes.
  • Provide information about findings within established processes.
  • Accept and process orders from referring medical practices.
  • Process and bill practice and laboratory services.
  • Coordinate inquiries and work closely with the appropriate laboratory contacts.
  • Perform organizational and administrative customer-service tasks.
  • Support the organization and execution of events.
  • Occasionally assist affiliated physicians with medical tasks such as blood draws, while the primary focus remains customer service rather than conventional patient care.

About the Company

Eurofins

Global lab testing and analytics network

Eurofins provides global laboratory testing and analytical services to verify the safety, authenticity, and quality of products across food, water, medicine, and the environment. It operates a network of more than 900 laboratories in over 60 countries, offering access to more than 200,000 analytical methods. Its product work involves running specialized tests—using chemistry, biology, and other scientific techniques—to confirm origin, composition, and compliance of samples, such as detecting wine fraud or contaminant presence. The company differentiates itself through its massive, distributed lab network and broad portfolio, enabling standardized testing at scale and fast turnaround across many industries, rather than relying on a single specialty or location. Its goal is to protect public health and safety by delivering accurate, comprehensive testing data and helping clients meet regulatory and quality requirements.

Company size
10,001+
Company stage
IPO
Headquarters
Luxembourg
Founded
1987

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