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DH Pace

Distributes door systems and services nationwide

General Manager - Construction & Building Materials Industry

Business & StrategyUpdated on Nov 14
Full-timeColumbus, OH, USAIn-person

About the Job

Requirements

  • At least five years of experience managing personnel, projects, sales and customer service expectations, operational revenues, expenses, and reporting in a leadership position.
  • Proficiency with Windows-based programs and enterprise resource planning/customer relationship management systems, and a good understanding and use of Excel.
  • Ability to analyze operational data, processes, procedures, financial results, survey feedback, and other metrics; determine cause-and-effect relationships; isolate key information; and discern the impact of process or procedural changes.
  • Ability to work with technical applications and mechanical systems.
  • A good driving record and valid driver's license.
  • Successful completion of a background check and drug screen before hire.
  • Willingness and availability to train in St. Louis, Bloomington, Kansas City, and/or another Kansas City satellite market for up to three one-week trips during the first six months of employment.

Responsibilities

  • Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions with full P&L responsibility.
  • Recommend operational and sales process improvements and implement approved changes to increase customer satisfaction, maintain healthy profit margins and return on sales, and meet or exceed the annual financial budget and forecast.
  • Provide consultative operational and process-improvement guidance to personnel, building trust in leadership and adopted changes, and serving as a resource for operational assistance, advice, guidance, and career mentoring.
  • Assist with employee and job scheduling, technical and mechanical troubleshooting, and problem resolution.
  • Perform regular audits and ensure staff complete required daily tasks using company best practices, policies, and procedures.
  • Use daily, weekly, and monthly divisional financial reports and metrics to manage daily operations.
  • Hire, train, and develop employees; improve individual performance through daily coaching, monthly P&L and scorecard reviews, and annual performance reviews.
  • Lead meetings, set performance expectations, and hold employees accountable.
  • Maintain professional communication with personnel and customers and promptly resolve personnel matters and escalated customer concerns.
  • Oversee existing customer projects and increase revenue for new construction, aftermarket, and service work across all lines of business.

Desired Qualifications

  • Commercial door industry management experience, strong operational experience, and product knowledge are strongly encouraged.
  • Experience in a service-provider industry such as HVAC or another construction or building materials business involving products sold to end users, installed, and/or serviced at customer sites.
  • A bachelor's degree is preferred.

About the Company

DH Pace

Distributes door systems and services nationwide

DH Pace provides door-related products and services for both new construction and existing facilities, working with the Overhead Door Ribbon brand in many markets. It installs, maintains, and services doors and related systems through divisions like DH Pace Door Services, Systems Integration, Construction Services, and the DH Pace Facilities Group, with 24/7 emergency support and preventive maintenance programs. It differentiates itself through a combined suite of installation, integration, construction, and facilities management offered under multiple brand lines and via a long-standing authorized distributor partnership with Overhead Door since 1926. Its goal is to improve the safety, security, convenience, and aesthetics of buildings to enhance the lives of people who use them, while serving customers, employees, shareholders, and communities.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Olathe, KS
Founded
1926

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