Teleperformance

Outsourced customer experience management services

Quality Analyst

Customer ExperienceConfirmed live in the last 24 hours

Full-timeBayan Lepas, Penang, MalaysiaNo salary listed

About the Job

Requirements

A bachelor's degree or equivalent diploma in any discipline is required.
Ability to work rotational shifts across three shifts and five working days is required.
At least one year of experience as a quality analyst in a call center is required.
Proficiency in spoken and written Malay and English is required.

Responsibilities

Conduct root cause and other data analysis.
Conduct quality assurance evaluations according to client requirements and provide quality assurance progress reports to the team lead.
Serve as the escalation point of contact for process questions, issues, and resolution.
Serve as the subject matter expert for quality assurance evaluations.
Participate as a project team member in problem prevention and continuous improvement projects.

Desired Qualifications

Ability to start work immediately is preferred.

Overview

We are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

Qualifications

Bachelor’s degree or equivalent diploma in any discipline.
Candidate must be able to work on rotational shift (3 shift / 5 working days).
Minimum 1 years’ experience as QA in call center.
Proficiency in Malay and English (spoken and written).
Able to start work immediately is preferred.

Responsibilities

Conduct root cause and other data analysis.
Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
Act as escalation point of contact for process questions, issues and resolution.
Act as Subject Matter Expert (SME) for QA evaluations.
Participate as project team member in problem prevention and continuous improvement projects.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1978

Recently Posted Jobs

Explore more opportunities at Teleperformance

See more jobs