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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal

Retail & Commercial BankingPosted on Nov 9
Full-timeLima, PeruIn-person

About the Job

Requirements

  • At least one year of in-person sales experience is required.
  • Candidates must be students in technical programs from the fifth cycle onward or university programs from the ninth cycle onward, graduates, bachelor's holders, or degree holders in Economics, Accounting, Business Administration, Engineering, or related fields.
  • Experience handling cash at a financial institution or bank and dealing directly with customers is desirable.
  • Candidates need customer-service orientation, negotiation ability, commercial orientation, and the ability to work in a team.
  • Candidates must be available Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 1:00 p.m.

Responsibilities

  • Receive the metal cash container and count cash supplied by the vault before operations begin; reconcile and count cash at the end of the day.
  • Support filing office documentation and sending it to the general archive.
  • Receive cash and serve customers according to bank procedures for deposits, withdrawals, check and service payments, transfers, account openings, foreign-currency purchases and sales, insurance sales, and other transactions.
  • Verify customer identity when processing transactions.
  • Retain counterfeit bills detected during customer transactions.
  • Report cash surpluses exceeding operating limits or cash shortages to the Assistant Branch Manager.
  • Offer and contract financial products, including cards, loans, installment cash products, and other products assigned in the sales portfolio.
  • Keep the customer database up to date with accurate information.
  • Plan and manage commercial activities with the Branch Manager and Assistant Branch Manager to meet product and service objectives.
  • Use every opportunity at the teller window or customer area to market products and prioritize updating customer information.
  • Continuously cross-sell complementary products beyond the immediate transaction.
  • Build knowledge of each customer and their needs using available tools.
  • Provide comprehensive, quality-focused customer service and educate and assist customers in using digital and alternative channels.
  • Manage incidents and complaints responsibly, ensuring timely, high-quality responses.
  • Identify dissatisfied customers and offer alternatives to retain them, considering the value they contribute.
  • Continuously monitor customer risk and plan and carry out recovery actions.
  • Track the PPG, adjusting objectives and activities as needed in coordination with the Branch Manager.
  • Attend and actively participate in meetings, sharing relevant issues and customer needs for the segment.
  • Evaluate and analyze credit transactions and escalate them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Provide information, pre-qualify applicants, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Ensure proper control of batch transaction processes so they are completed, including canceling cards before settlement.
  • Update and properly file customer documentation.
  • Sell Card Protection Insurance, Multiple Insurance, and customer retirement insurance products.
  • Conduct commercial actions and campaigns for customers in non-personalized segments who do not have an assigned portfolio.
  • Receive, count, check, enter, and report cash remittances jointly with the Assistant Branch Manager under dual control.
  • Participate in and complete the office's accounting reconciliation with the Assistant Branch Manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Assistant Branch Manager and/or AS1 with supplying cash to ATMs.
  • Perform other functions assigned by the manager in response to business needs.

Desired Qualifications

  • Experience handling cash at a financial institution or bank and dealing directly with customers.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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