Country Service Manager

Join Nilfisk as our Service Manager for Hungary & Romania and play a key role in driving service excellence across two dynamic markets.

At Nilfisk, we are committed to delivering outstanding customer experiences through innovative cleaning solutions and world-class aftermarket services. In this leadership role, you will have the opportunity to shape service operations, lead and develop high-performing teams, influence business growth, and work closely with regional and global stakeholders in an international environment.

If you are a results-driven leader with a passion for service, customer satisfaction, and operational excellence, we would love to hear from you.

Lead and manage the service department covering Nilfisk's aftermarket services across Hungary and Romania, with responsibility for efficient service delivery and customer satisfaction.

Typical Responsibilities

• Manage field service engineers/technicians and service delivery teams in both Hungary and Romania.
• Own the service P&L, including budgeting, cost control, and revenue generation from service contracts.
• Ensure SLA and KPI targets are met (response times, first-time-fix rate, customer satisfaction).
• Build and maintain the local service network (technicians, subcontractors, and spare parts logistics).
• Ensure compliance with local regulations and safety and quality standards in each country.
• Act as a liaison between local operations and regional/global headquarters.
• Recruit, train, and develop the service team.
• Support sales with technical expertise on service contracts and renewals.
• Monitor market and competitor trends in service delivery.

Requirements

• Minimum 10 years of experience in service and technical management, including people management experience in a B2B environment.
• International experience, with a proven track record of working across countries, cultures, and stakeholder groups.
• Experience managing multi-country or multi-site operations.
• Fluency in English and Hungarian; Romanian is an advantage.
• Willingness to travel between the two countries.
• Industry-specific background, such as medical/laboratory equipment, industrial machinery, or IT hardware.

Let’s create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future?

About Nilfisk

Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are a proud member of the United Nations Global Compact.

We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.

Job applicant FAQ

Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.