Senior Content Delivery Manager
Amazon
Senior Content Delivery Manager
Amazon
Sells products online and rents cloud computing
We are looking for a Senior Content Delivery Manager based in Tokyo to lead content delivery and launch operations for Amazon MGM Studios growing Japan Originals slate. This role will serve as the strategic operational leader for Studio Content Services (SCS) in Japan, partnering closely with local Post Production and Production teams, the Global Delivery Manager, and teams across Studio Content Services, supporting both original productions and acquisitions for Amazon MGM Studios.
The Sr. Content Delivery Manager will lead the end-to-end Studio Content Services operational framework for Japan — designing and optimizing processes for intake, launch, and asset management while ensuring that each title (Movies and Series) receives successful: a) definition of deliverables, b) appropriate quality assurance for Original Version deliverables, c) timely intake of needed materials into Studio systems and processes, d) clean support for all streaming launch activities, and e) appropriate asset storage and management for downstream usage. The Sr. Content Delivery Manager will serve as the primary Studio Content Services point of contact for assigned titles, overseeing delivery schedules, solving complex challenges with internal stakeholders and external vendors, and ensuring content is delivered on time, on budget, and to the highest quality standards.
This role will lead the coordination of intake and launch operational support between the Japan-based operation and Amazon’s LA-based Global SCS teams, ensuring that local Japanese needs and time-zone requirements are addressed even while aspects of operations are handled elsewhere. The role requires building and implementing Studio Content Services operational strategies for the Japan territory — making trade-offs between short- and long-term needs, mitigating risk, and balancing speed, quality, and resource constraints as the Originals slate scales significantly.
This position is responsible for identifying and resolving complex operational challenges, making effective trade-offs between delivery timelines and studio release plans, and driving clear communication across languages, time zones, and organizational boundaries. The ideal candidate will be both tactical and strategic — comfortable managing multiple series and movies annually while simultaneously designing long-term solutions, scaling workflows, influencing partner teams to establish and grow Studio Content Services operations in Japan.
Key job responsibilities
1. Serve as the strategic Content Delivery leader for Japan, partnering with Japan Post Production, Global Delivery Manager, Studio Content Services Prime Video Delivery Operations and senior leaders to drive cross-functional initiatives and influence long-term operational goals, and author strategic documents (eg delivery SOPs, process improvements, slate status reports) to drive alignment.
2. Own and drive the on-time, on-budget delivery of movies and series produced and acquired in Japan, including partnering with Post on delivery budgets, ensuring all required assets are complete and delivered according to schedule.
3. Lead negotiations on delivery schedules with outside studios, producers, and production companies to meet overall release goals, make independent decisions on lower risk trade-offs and escalate high impact decisions as appropriate.
4. Actively manage intake processes for assigned titles, assess complex issues, mitigate risk, and drive resolution — serving as an escalation point for operational challenges across the Japan content pipeline.
5. Establish and maintain regular operational connection points between the Japan-based team and Global Studio Content Services in LA — including recurring status reporting, cross-timezone syncs, and intake/launch readiness checkpoints — to ensure continuous alignment and visibility across teams.
6. Drive best practices with external vendor relationships to deliver content on time and within budget, providing strategic guidance on technical requirements, QC processes, and operational expectations.
7. Identify, assess, and resolve technical or operational risks to delivery timelines that might impact studio release plans — proactively mitigating long-term risk rather than only escalating.
8. Design, implement, and continuously improve delivery guidelines and operational procedures, driving consistency and operational excellence across the Japan content pipeline and influencing standards globally.
9. Navigate organizational and process ambiguity in a fast-evolving environment, building operational strategies within a business-strategy context and adapting to shifting priorities, new workflows, and evolving team structures as the Japan Originals slate scales.
10. Advocate for and influence Japan-specific operational needs within the broader Global Studio Content Services framework, building strategic relationships with key stakeholders, and shaping processes and priorities to ensure effective local delivery.
11. Serve as the gatekeeper for sensitive communications between internal and external partners, exercising judgment on when to elevate information and when to limit communications to protect operational and business interests.
A day in the life
No two days look the same — and that’s by design. You’ll start your day syncing with the Global Studio Content Services team in LA before they sign off, and then shift focus to Japan-based partners across Post Production, production companies, and local vendors. A typical day includes managing active title pipelines, reviewing QC results, troubleshooting delivery blockers before launch windows, negotiating schedules with external studios, and driving intake / launch readiness. Cross-timezone syncs with Global Studio Content Services are a regular part of the rhythm – you'll bridge time zones and languages daily, ensuring nothing falls through the cracks between Tokyo and Los Angeles.
As the first hire in Japan, much of this role involves building — defining cadences, shaping workflows, and establishing the operational rhythm to meet launch expectations that will scale as the Japan Originals slate grows. You'll balance hands-on title management with the strategic work of building local Studio Content Services capabilities — addressing on-the-ground challenges, navigating local language dynamics with production teams and vendors, and providing dedicated in-market expertise that strengthens how Studio Content Services operates across the Japan slate.
About the team
Studio Content Services (SCS) owns all intake, management, and distribution operations for Amazon MGM Studios Originals globally — from defining deliverables with Post Production teams, to launching content on Prime Video, to managing assets through their full lifecycle including downstream licensing and preservation. We're a global team spanning LA, Singapore, and now Japan, operating at the intersection of creative and operations. Our culture values ownership, high standards, and trust — we move fast, solve hard problems collaboratively, and take pride in ensuring every title reaches customers at the highest quality.
This is the first dedicated hire in Japan, sitting at the intersection of Delivery, Localization, Content Operations, and PV Delivery Operations (PVDO) to serve as the local point of contact for all Studio Content Services functions. The role reports into the Global Delivery Manager in Singapore and partners closely with Global Studio Content Services in Los Angeles, bridging local production needs with Amazon's worldwide content operations. You'll be joining a team that's scaling rapidly to support a growing Japan Originals slate.
- Speak, write, and read fluently in Japanese
- Speak, write, and read fluently in English
- 6+ years of experience in content operations, digital supply chain, or post-production management within media/entertainment – including quality control and creation of domestic and international deliverables
- Experience managing multi-title content pipelines with concurrent delivery timelines
- Experience influencing multiple stakeholders and leading operational initiatives across multiple countries, time zones and languages
- Experience leading processes or workflow improvements or implementing operations processes or project management frameworks
- Experience in team management and building (including coaching and mentoring)
- Knowledge of sound, dialogue, and music editing and mixing workflows
- Experience with Dolby Vision, Dolby Atmos, UHD, HDR, and film workflows
- Experience communicating and presenting to senior leadership
- Experience in a studio, production company or television network
- Established relationships with vendors for DI, sound, mastering, and QC
- Familiarity with the Japanese post-production and media services landscape
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