ITSM Functional Analyst

En Ball, la integridad y la confianza son nuestra base. Guiados por nuestros valores fundamentales —“Nos importa. Trabajamos. Ganamos.”— vivimos una cultura en la que todas las voces son importantes.

Junto con nuestra gente, clientes y socios globales, estamos contribuyendo a la construcción de un mundo mejor y más sostenible a través de nuestros envases de aluminio.

Crea un nuevo futuro. Postúlate hoy.

Primary purpose of the position:
Responsible for implementing and supporting complex solutions that meet business needs.  Ensures delivery of complex solutions by configuring and implementing to system specifications.  Configures and enhances technology solutions that align with business needs.  Ensures solutions are in alignment with the enterprise architecture blueprint, the solutions architecture, and ensures that systems and application designs adhere to standards and policies.  

Essential Responsible Areas:

• Participates in efforts to elicit future systems requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis to analyze, design and implementation business solutions for complex business problems.
• Participates in efforts to communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document), iii, use cases, GUI, screen and interface designs).
• Ensures the delivery of high quality technical solutions that meet business needs.  Configures, develops, tests, monitors, and supports changes and enhancements to applications systems. Supports release planning, coordination and execution across environments.
• Takes a broad perspective to identify innovative business solutions that challenges the business on their assumptions of how they will successfully execute their plans.
• Develops and maintains an in-depth knowledge of the application portfolio and its correlation to the business’ tactical and strategic plans.
• Utilizes industry best practices where relevant to Ball’s future.
• Work closely with third-party vendors including software providers, implementation partners, and consultants
• Assist the team with user acceptance testing requirements for existing and new business systems and modules
• Manage the configuration and setup of related application solutions. Ensure reporting and analytics capabilities are aligned with business needs and system capabilities.
• Supports all phases of the SDLC (software development life cycle). Contributes to automation efforts to improve system efficiency and reliability.

Function Specific Responsible Areas:

End User Experience/Communications

• Serves as liaison between IT and operation executives regarding new systems development and implementation 
• Responsible for Executive training for IT collaboration tool changes
• Participates in the coordination of global meetings utilizing IT infrastructure and Collaboration tools 
• Responsible for working with IT suppliers to create global communications on IT changes
• Supports the Global Communications team with enterprise wide messaging
• Responsible for the End User Guide document repository for IT collaboration tools
• Responsible/Accountable for the following  IT Operations Management Functions:  Discovery, Service Mapping
• Responsible for assisting with other functions such as CMDB, CSDM, Event Management and Major Incident Management.  

Position Requirement & competencies:

Professional & Education Qualification

• Broad training in a related field usually acquired through college. Bachelor’s degree in a relevant field preferred.
• Job related experience for 2-5  years minimum.  
• 2+ years development experience implementing solutions for complex systems support business processes.
• Experience in communicating and collaborating with external and internal customers to analyse information needs and functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document), iii, use cases, GUI, screen and interface designs).
• Experience in driving process and technology re-engineering using industry practices e.g., Six Sigma, Lean, Kaizen, COBIT, ITIL, CMMi.
• Experience in release management processes and reporting/analytics frameworks.
• Experience with scripting languages (JavaScript, Python, Powershell) is desirable.

Al enviar tu candidatura a Ball, te alentamos a destacar tus habilidades, experiencia y calificaciones que se alineen con el puesto.

Ball Corporation se enorgullece de ser una empresa que ofrece igualdad de oportunidades. Alentamos activamente todas las postulaciones, independientemente de raza, etnia, religión, creencias, nacionalidad, ascendencia, estado civil, orientación sexual, identidad o expresión de género, discapacidad, embarazo, edad o cualquier otra característica no relacionada con la experiencia profesional.

Ten en cuenta que el puesto publicado puede variar con respecto al descrito en el contrato debido a la estructura local de cargos y a los sistemas globales de Recursos Humanos.

No aceptamos agencias.

Job Grade: Global Grade 10