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Mercier Consultancy Group

Slovenian Speaking Support Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent spoken and written Slovenian is mandatory.
  • A valid European Union passport or a Bulgarian work permit is required.
  • Proven experience or a strong interest in the Customer Support Services industry is required.
  • Proficiency in English is required to collaborate within the multicultural corporate environment.
  • Readiness to relocate to Sofia, Bulgaria is required.

Responsibilities

  • Provide technical and non-technical assistance to customers via phone, email, and live chat.
  • Maintain service standards in the Customer Support Services sector to support high client satisfaction.
  • Resolve product or service inquiries using Slovenian language skills.
  • Document customer interactions accurately in the internal database system.
  • Collaborate with international team members to streamline support workflows and improve service efficiency.
  • Stay updated on product features and policy changes to provide accurate information to clients.
  • Troubleshoot common issues to minimize resolution time for the Slovenian-speaking user base.

About the Company

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