Methodist Health System

Nonprofit, faith-based integrated health system

Patient Service Representative

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeCoppell, TX, USANo salary listedIn-person

About the Job

Requirements

High school education or equivalent.
Strong communication skills with consistent use of judgment and discretion.
Knowledge of front office procedures and medical terminology.
Knowledge of medical office technology systems.
Excellent grammar and spelling skills.
Ability to greet patients and answer the telephone in a pleasant and helpful manner.
Ability to speak clearly and concisely and to read, understand, and follow oral and written instructions.
Ability to sort and file materials correctly using alphabetic or numeric systems.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Ability to incorporate judgment and discretion in work.
Ability to type or perform data entry at 40 words per minute.
Ability to work with other staff members to support patient care, staff cooperation, clinic efficiency, and cohesion.
Ability to comply with established policies and procedures and Occupational Safety and Health Administration regulations.
Ability to assist patients with ambulatory difficulties.
Ability to perform frequent mobility and extended sitting, occasional bending and stooping, and occasional lifting of boxes up to 50 pounds.
Manual dexterity to operate office technology, eyesight correctable to 20/20, and hearing within normal range for telephone use.

Responsibilities

Maintain strict confidentiality.
Greet patients promptly, courteously, and helpfully.
Check in patients and verify and update demographic and insurance information in the medical record.
Follow office scheduling policies, collect payments, and enter charges into the computer system.
Register new patients in the computer system and verify patient addresses, telephone numbers, and insurance information.
Answer telephone calls, screen calls, take messages, and convey information to appropriate parties.
Maintain a neat and orderly work and reception area.
Advise the Practice Manager of front office problems and concerns and help solve them.
Attend educational and staff meetings as scheduled.
Determine and enter the daily balance of charges and receipts as assigned by the Office Manager.
Greet, instruct, and schedule patients; register patients in the computer system; determine insurance benefits; and serve as a liaison between patients and clinical support staff.

Desired Qualifications

Working knowledge of medical terminology and coding.
Two years of front office experience using medical management software.

Hours of Work :

8 am - 5 pm

Days Of Week :

Monday -- Friday

Work Shift :

10X4 Day (United States of America)

Job Description :

JOB TITLE: PATIENT REPRESENTATIVE

DEPARTMENT: PATIENT CARE FACILITY

SUPERVISION RECEIVED: REPORTS DIRECTLY TO OFFICE MANAGER

SUPERVISION EXERCISED: NONE

JOB SUMMARY: GREETS, INSTRUCTS AND SCHEDULES PATIENTS, REGISTERS PATIENTS INTO THE COMPUTER SYSTEM, AND DETERMINES THEIR INSURANCE BENEFITS. SERVES AS A LIAISON BETWEEN PATIENT AND CLINICAL SUPPORT STAFF.

DUTIES AND RESPONSIBILITIES (THIS LIST MAY NOT INCLUDE ALL OF THE DUTIES ASSIGNED.)

1. Maintains strictest confidentiality.

2. Greets patients in a prompt, courteous and helpful manner.

3. Checks-in patients, verifies and updates demographic and insurance information to the medical record. Assists patients with ambulatory difficulties. Follows office scheduling policies. Collects payments and enters charges into computer system.

4. Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.

5. Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. Proficiency with medical office technology systems.

6. Maintains work area and reception area in neat and orderly manner.

7. Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.

8. Attends educational and staff meetings as scheduled.

9. Determine and input daily balance of charges and receipts as assigned by the Office Manager.

Follows established policies and procedures; adheres to OSHA Regulations. Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation. Must be able to support the clinic efficiency and cohesion.

PERFORMANCE REQUIREMENTS

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of front office procedures and medical terminology. Excellent grammar and spelling skills. Knowledge in operation of medical office technology systems. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees, and the public.

EDUCATION

High school education or equivalent

EXPERIENCE AND SKILLS

1. Strong communication skills with consistent incorporation of judgement and discretion.

2. Working knowledge of medical terminology and coding preferred.

Previous two years in a front office using medical management software preferred.

4. Previous typing or data entry at 40 wpm experience.

TYPICAL PHYSICAL DEMANDS

Frequent mobility and/or sitting required for extended periods of time. Some bending and stooping required. Requires occasional lifting up to 50 pounds of boxes of paper. Requires manual dexterity to operate office technology. Requires eyesight correctable to 20/20 to read numbers, policies, and computer terminals. Requires hearing within normal range for telephone use.

TYPICAL WORKING CONDITIONS

Work is performed in an office environment and requires both desk and counter work. Frequent contact with employees and outside agencies. Continual patient contact may involve dealing with angry and upset people.

Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 92 MMG ambulatory clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more. The opportunities for career growth are equally generous. Our affiliation means being part of an award-winning workplace:

Newsweek’s America’s Most Admired Workplaces 2026
Glassdoor’s Best-Led Companies 2025
Fortune’s Best Workplaces in Health Care 2025
Great Place to Work Certified 2026-2026
Glassdoor’s Best Places to Work 2025
TIME’s Best Companies for Future Leaders 2025
Military Friendly – Gold Employer 2025
Newsweek’s America’s Greatest Workplaces for Mental Well-Being 2025
Becker’s Healthcare Top Places to Work in Healthcare 2025
Newsweek’s Greatest Workplaces 2025

About the Company

Methodist Health System

Nonprofit, faith-based integrated health system

Methodist Health System operates a nonprofit, faith-based network of hospitals and physician clinics across Dallas-Fort Worth, offering primary care, cardiology, orthopedics, women's health, gastroenterology, and emergency care. Its network includes several medical centers and Methodist Medical Group's clinics. What sets Methodist Health System apart is its covenant tie to the North Texas Conference of the United Methodist Church and its sizable charity care commitment. The goal is to improve and save lives through compassionate, quality healthcare.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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