IT Support Specialist
About the job
- An associate degree in Computer Science, Computer Information Systems, or a related technical discipline, or an equivalent combination of education, technical training, or work or military experience.
- At least 2 years of related IT experience.
- Must hold a current Top Secret clearance and undergo a CI polygraph.
- Resolve end-user support tickets, troubleshoot hardware and software issues, and assist with computer setups.
- Install, configure, and update workstations, peripherals, and operating systems.
- Monitor local area networks, Wi-Fi, routers, and switches to maximize system uptime.
- Enforce basic cybersecurity measures, run data backups, and follow disaster recovery procedures.
- Track IT inventory, document system processes, and coordinate with external technology vendors.
- Work with customers remotely and in person to guide them through system configuration and troubleshooting and resolve issues efficiently.
- Have a basic understanding of Windows, Mac, and Linux environments, networks, and hardware components.
- Be familiar with implementing security hardening settings, including Security Technical Implementation Guides (STIGs).
- Be able to diagnose and fix technical faults independently or escalate complex issues.
- Have a strong customer service mindset and be able to assist non-technical staff at all organizational levels.
- Be able to explain technical concepts to personnel of all skill levels.
- Be able to compile information into useful reports.
About the company
AnaVation provides IT engineering services to the U.S. Federal Government, focusing on complex technical and analytical challenges. It works by delivering contract-based projects that cover intelligence collection and processing, analytical systems, big data solutions, and cybersecurity, using cross-disciplinary engineering teams (called AnaVators) to tailor solutions to government needs. The company differentiates itself through a government-focused, cost-effective approach, deep technical expertise, and a values-driven culture that emphasizes building long-term partnerships and strong customer trust. Its goal is to help federal agencies improve operational efficiency, security, and decision-making by solving difficult technical problems and delivering reliable, mission-critical software and systems.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Reston, Virginia
Founded
2013
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Simplify's Take
What believers are saying
- AnaVation earned 2026 Best Places to Work, supporting recruiting and retention.
- FBI ITSSS-2 and MDA SHIELD expand addressable task orders through 2034.
- Open 2026 hiring for security and litigation support signals ongoing demand.
What critics are saying
- FBI and MDA vehicles intensify competition from Leidos, Booz Allen, and SAIC.
- Award concentration on federal contracts exposes revenue to protest delays and recompetes.
- Without non-government diversification, AnaVation depends on a few agencies and contracting officers.
What makes AnaVation unique
- AnaVation won FBI ITSSS-2, an eight-year, $8B vehicle in 2024.
- AnaVation joined MDA SHIELD in January 2026, a $151B IDIQ pool.
- CMMC Level 2 positions AnaVation for controlled government cyber work.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Paid Holidays
- Professional Development Budget
- Life Insurance