Claims Manager - Automobile Personal Lines Physical Damage Claims
About the job
- Five or more years of experience in Automobile Claims, or a bachelor's degree and five or more years of experience in Automobile Claims, or a high school diploma or equivalent and eight or more years of experience in the Claims area.
- Two or more years of people management experience.
- Chartered Insurance Professional (CIP) designation, or actively working toward CIP.
- Customer service experience.
- Advanced Microsoft Office Suite skills.
- Experience collaborating across work groups and functions.
- Knowledge of insurance legal statutes and procedures.
- Knowledge of the insurance industry, claims, and the insurance legal and regulatory environment.
- Strong organizational and multitasking skills.
- Strong data research and analytical skills.
- Training and presentation skills.
- Ability and willingness to travel up to 25%.
- Drive claims results by providing direction and technical guidance to the team, and tracking and reporting key performance metrics.
- Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, customers, and brokers, and analyzing and resolving quality and customer service issues.
- Identify trends and provide claims insights to assist business units by collaborating in product development, customer and broker stewardship, and prospect meetings.
- Coordinate, manage, and champion changes in requirements, strategy, and culture across all areas of responsibility.
- Execute and monitor compliance with legal, regulatory, and internal control requirements.
- Motivate and lead a high-performance team by attracting, onboarding, recruiting, and retaining team members.
- Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback, and facilitating employee development.
- Support continuous improvement by leveraging data and analytics to enhance processes, controls, and customer outcomes.
- Bilingual French and English is an asset.
About the company
Zurich Insurance Group is a global insurer that provides a range of insurance products for individuals, small businesses, mid-sized and large companies, and multinational corporations. It operates across property and casualty, life, health, and specialty lines, helping customers protect themselves, their assets, and their income from risk. Zurich underwrites risk by selling policies that specify covered events, premiums, policy terms, and claims processes; customers pay regular premiums, and Zurich pays claims or provides services when covered events occur, while also offering risk management support and guidance. The company's global reach—serving more than 75 million customers in over 200 countries and territories—sets it apart from many peers, along with a long history (founded in 1872 in Zurich, Switzerland), a large and diversified product portfolio, and a strong track record of delivering shareholder value. Zurich emphasizes a unified, purpose-driven approach under
Company Size
10,001+
Company Stage
IPO
Headquarters
Zurich, Switzerland
Founded
1872
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Simplify's Take
What believers are saying
- Zurich reported first-half 2026 BOP of USD 4.8 billion, up 13%.
- Global Specialty premiums rose 8% to USD 5.5 billion, driven by AI infrastructure demand.
- LifeVault and WTW Radar deepen digital engagement and pricing discipline across retail.
What critics are saying
- FINMA opened enforcement proceedings in July 2026 and banned some Swiss corporate life sales.
- Beazley integration targets USD 1 billion revenue and USD 150 million savings by 2029.
- A failed Beazley integration would erase promised synergies and weaken specialty credibility.
What makes Zurich Insurance unique
- Zurich now owns Beazley, creating the world's largest specialty insurer in London.
- Zurich combines Lloyd's syndicates, global distribution, and six specialty platforms across regions.
- Zurich pairs specialty underwriting with retail, commercial, life, and farmers distribution.
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Benefits
Health Insurance
Paid Vacation
Paid Sick Leave
Hybrid Work Options
Professional Development Budget
Company News
Australia:Insurance coverage is the key driver of overall resilience. Australia's first comprehensive Resilience Index has revealed that insurance coverage is the key driver of overall resilience. However, over 20% of Australians still face significant vulnerability driven by financial insecurity. The Australian Resilience Index - developed by Zurich in collaboration with Mandala Partners, the RedBridge Group and Accent Research - released on 29 September 2026, utilises 2m proprietary and public data points and represents the first comprehensive, quantitative assessment of resilience across financial, health, social and environmental parameters at a local community level. Overall resilience was found to be most correlated with financial wellbeing, over social, health or environmental factors. Resilience, or the ability of people and communities to withstand and recover from shocks, is measured and aggregated across four dimensions: * Financial Resilience, including savings, insurance coverage and superannuation balances; * Health Resilience, including physical & mental health conditions, access to care and lifestyle factors; * Social Resilience, such as crime rates, community participation and belonging; and * Environmental Resilience, including planning, infrastructure and service availability. Within individual measures, insurance coverage was identified as a key driver of overall resilience, with communities registering insurance penetration of 50% or more being five times more likely to have higher financial resilience and four times more likely to have higher health resilience. Of the nearly 2,500 local areas analysed, Cottesloe in Western Australia (WA) was identified as the nation's most resilient, driven by the highest average dividend income rate in the country (16 times the national average), seven times higher average superannuation balances, double the insurance penetration, a third of the long-term health conditions, half the smoking rate and double the level of community volunteering. Of the ten least resilient areas in the nation, half are located in the Northern Territory (NT), including the Tiwi Islands which scored lowest overall. Residents in this area are over 80 times more likely to live in crowded housing, experience five times the national rate of crime, have access to zero hospitals within 15kms, and are more likely to experience weakened social belonging than any other local area. Middle-aged males (35-49) are Australia's most resilient demographic group, driven by high income levels (81% earning above the median, versus 60% of females the same age), higher superannuation balances & dividend incomes, and far lower rates of primary caregiving. This is despite poorer health resilience, driven by obesity, smoking and alcohol consumption, and lower social resilience, due to weakened belonging and "feeling like a stranger in their own country". Younger people (15-34) exhibit the highest health resilience, driven by substantially lower rates of obesity, long-term health conditions, smoking and care requirements. This is despite markedly higher rates of mental health conditions. Women are healthier on average than men, who are almost three times more likely to report unhealthy alcohol consumption, 50% more likely to smoke, and 24% more likely to be overweight or obese. Males and people aged over 34 are far more likely to have higher environmental resilience than other cohorts, driven by higher home ownership rates, living in areas with stronger economic & infrastructure investment and increased access to services. Zurich Chief Executive Officer Justin Delaney said, "Insurance sits at the intersection of these four dimensions of resilience. It protects financial stability when shocks occur, supports health & wellbeing through prevention and recovery services, and relies on - and contributes to - social cohesion and environmental preparedness by pooling risks and supporting communities. "As Australia's only major composite insurer, Zurich has a responsibility to use our data and insights broadly and systemically - to better understand the pressures facing our customers and the community to continue to evolve our propositions around prevention, early intervention and long-term protection." Mandala Partner Adam Triggs said, "Australians face multidimensional risks - financial, economic, environmental, technological, social, geopolitical and health - and these risks are more correlated than ever before. The focus on resilience given the breadth, depth and unpredictability of these risks has never been more important."
Zurich completes acquisition of Beazley. Zurich Insurance Group (Zurich) announced today that it has completed the acquisition of Beazley Plc. The combination of two highly complementary businesses creates the world's largest specialty insurer, based in London. Published on 10/02/2026 at 05:48 am EDT MarketScreener.com "Integrating Beazley into our Specialty business will accelerate our growth and provide new solutions for our customers. Beazley's underwriters will immediately gain access to our distribution network and join our customer service teams," said Mario Greco, Zurich Group chief executive officer. "By 2029, this integration will generate more than $1bn in additional annual revenue. It will deliver at least $150m in annual savings and at least $1bn in capital savings over the first two years," he added. Mario Greco added that "London is one of the world's leading insurance markets and is emerging as the natural headquarters for the business dedicated to specialty risks. Zurich has been present in the United Kingdom for more than a century. Joining the Lloyd's of London market for the first time is a key step in developing its products, capital and global network." Following completion of the acquisition, Kristof Terryn has been appointed CEO of Beazley and Zurich Global Specialty, subject to regulatory approval. Adrian Cox is leaving Beazley. Further changes have been announced within Beazley's leadership team: - Helen Pickford, currently Zurich UK's chief financial officer, will become chief financial officer of Beazley and Zurich Global Specialty. Barbara Plucnar Jensen, who held the position at Beazley, will remain as an adviser until March 2027 to support the integration. - Sally Henderson has been appointed chief human resources and sustainability officer. She succeeds Liz Ashford, who is retiring. - Ed Bridge, former head of legal for Zurich UK and Ireland, will become chief legal officer of Beazley and Zurich Global Specialty. (C) MarketScreener.com - 2026
Kristof Terryn to lead 'world's largest' specialty insurance business as Beazley joins Zurich. 2nd October 2026 - Author: Kane Wells - Kristof Terryn has been appointed CEO of Beazley and Zurich Global Specialty, subject to regulatory approval, following Zurich's £8.1bn acquisition of Beazley, creating what it describes as the world's largest specialty insurance business. The combined business will be headquartered in London, with Terryn taking over as Adrian Cox departs Beazley as the insurer begins a new phase under Zurich ownership. Terryn, who previously led Zurich's Commercial Insurance business, will oversee the integration of Beazley into Zurich's Global Specialty operation. Zurich said the combination of the two businesses would accelerate growth, broaden the solutions available to existing clients and give Beazley's underwriters access to Zurich's distribution model and customer service teams. Mario Greco, Group Chief Executive Officer of Zurich, commented, "By 2029, the integration of Beazley will generate incremental revenue growth of over $1 billion per annum, at least $150 million of combined annual cost savings and meaningful capital synergies of at least $1 billion of one-off capital extraction within the first two years, while benefiting from greater capital efficiency across a larger and more diversified specialty business. "London is one of the world's leading insurance markets and has already been chosen as the natural base for its global specialty business. Zurich has been operating in the UK for more than a century, and Reinsurance Group know the strength of the market, its talent and its role in shaping the industry's future. "Joining Lloyd's of London for the first time is an important step, giving us access to a unique platform for capital, product and service innovation, specialist underwriting and global reach." Greco added, "We would like to thank Adrian Cox for his leadership of Beazley over many years. Kristof Terryn's extensive experience, combined with his understanding of the specialty market and the strengths that have made Beazley successful, will now position the business for a new phase of growth." Zurich also announced changes to Beazley's senior management team as the integration begins. Helen Pickford, currently chief financial officer of Zurich UK, will become CFO of Beazley and Zurich Global Specialty. Beazley's current group CFO, Barbara Plucnar Jensen, will remain involved in the integration as a senior adviser until March 2027. Sally Henderson has been appointed chief people and sustainability officer for Beazley and Zurich Global Specialty, succeeding Liz Ashford, who is retiring. Ed Bridge, formerly general counsel for Zurich UK and Ireland, will become general counsel for Beazley and Zurich Global Specialty.
Zurich Insurance Group completes acquisition of Beazley, names new leadership for insurer. Zurich Insurance Group has completed its £8.1 billion ($10.7 billion) acquisition of Lloyd's insurer Beazley, effective Oct. 1. Beazley shares were suspended from the London Stock Exchange and delisting occurred on Oct. 2. Under the terms of the deal (known in the UK as a scheme of arrangement), shareholders will receive 1,310 pence for each share held as of Sept. 30, 2026, with payment expected on Oct. 15, 2026. As a result of the acquisition, Beazley announced a new board of directors: Patrick Manley, Earl Randall Clouser, Helen Pickford, and Claudia Cordioli, and Kristof Terryn, who has been named CEO of Beazley and Global Specialty, subject to regulatory approval. Zurich further announced on Oct. 2 that Beazley CEO Adrian Cox will be leaving the company. Also stepping down from the board are the former Chairman Clive Bannister, along with Rajesh Agrawal, Roy Clark, Pierre-Olivier Desaulle, Nicola Hodson, Fiona Muldoon, Carolyn Johnson, (Anthony) John Reizenstein and Cecilia Reyes Leuzinger. In its Oct. 2 announcement that the deal had been completed, Zurich confirmed the following changes to the Beazley management team: * Helen Pickford, current chief financial officer at Zurich UK, will be appointed CFO of Beazley and Zurich Global Specialty. Barbara Plucnar Jensen, current Beazley group CFO, will continue to support the integration work as senior advisor until March 2027. * Sally Henderson will be appointed chief people & sustainability officer, Beazley and Zurich Global Specialty. Henderson succeeds Liz Ashford, who has decided to retire. Liz has been instrumental in shaping the Beazley team, which is recognized in the market for its talent, expertise, and unique culture. * Ed Bridge will be appointed general counsel, Beazley and Zurich Global Specialty. Previously, Bridge served as general counsel Zurich UK and Ireland. "By integrating Beazley into our Global Specialty business, we will accelerate growth and we will bring new very relevant solutions to our existing clients. Beazley's underwriters will have immediate access to our distribution model and will join our customer service teams," according to Mario Greco, Zurich Insurance Group's group chief executive officer, in a statement on Oct. 2. "By 2029, the integration of Beazley will generate incremental revenue growth of over US$1 billion per annum, at least US$150 million of combined annual cost savings and meaningful capital synergies of at least US$1 billion of one-off capital extraction within the first two years, while benefiting from greater capital efficiency across a larger and more diversified specialty business," Greco continued. "London is one of the world's leading insurance markets and has already been chosen as the natural base for our Global Specialty business," he said. "Zurich has been operating in the UK for more than a century, and we know the strength of the market, its talent and its role in shaping the industry's future. Joining Lloyd's of London for the first time is an important step, giving us access to a unique platform for capital, product and service innovation, specialist underwriting and global reach," Greco continued. London Platform Beazley's Lloyd's of London platform (with six syndicates) will expand Zurich's specialty market access and expertise, creating a combined business of approximately US$15 billion in gross written premiums, the company said in a presentation to investors in March. "Beazley is a market leader for specialty risks in many of its chosen lines, which include cyber, digital, MAP, property and specialty," the company said in a March 26 scheme document. (Beazley's MAP risk business includes marine, aviation, political, accident, contingency and portfolio underwriting). Beazley operates specialist insurance businesses in Europe, North America, Latin America, Bermuda and Asia and underwrote gross premiums worldwide of US$6.1 billion in 2025. Zurich made a series of offers to acquire Beazley, including one in January of this year for £7.7 billion, which was rejected by Beazley. Ultimately, a sweetened £8.1 billion deal was accepted by Beazley's board and shareholders. Was this article valuable? Contributor. Latest magazine.
Zurich launches LifeVault platform. Organising wills and documents. Provider, Zurich, has launched a digital platform, LifeVault, for customers to organise wills, important documents, personal wishes and memories in one place. Zurich said the platform is designed to extend support beyond the traditional life insurance pay out. According to the provider's survey of 2,000 UK adults, managing probate or estate administration falls to 42% of people facing the death of a loved one. The provider found that 60% of people responsible for probate found it difficult, which increased to 83% of millennials. While 79% of adults had worries about how their loved ones will cope after they pass, Zurich said 48% of the adult population (48%) have a valid will. Louise Colley, director of retail protection, Zurich UK, s... To continue reading this article... Join COVER for free. Signup and gain exclusive members-only insights