West Creek 6 (12076), United States of America, Richmond, Virginia

Director, Product Management - API Platforms

Capital One is a high-tech company, a scientific laboratory, and a nationally recognized brand all-in-one, reaching tens of millions of consumers. As a Developer Experiences organization, we obsess over building amazing solutions for our developer community and measure ourselves by how well we unblock developers to do their best work, and by extension, how satisfied they are in doing their work. This team leads our API ecosystem and associated developer platforms. APIs form a critical building block for developing software, from customer applications, to real-time financial decisioning, to machine learning and AI. We aren’t exaggerating when we say that we touch every part of Capital One!

Given their importance, our API platforms are also a critical control point in managing API traffic within and across the enterprise and help protect against malicious actors or even accidental data leakage. This role will have general PM responsibility for all aspects of API management within Capital One, setting the standard for application integration excellence across the enterprise. We’re passionate about building platform software for the next generation of developers at Capital One and are looking for someone excited to build lovable yet bulletproof solutions at scale. This work is core to Capital One’s mission to change banking for good! 

This role advocates for the needs of the developer and the business. You will be responsible for identifying our highest leverage opportunities and ensuring our roadmaps are optimized to meet these business outcomes. The ideal candidate for this role is passionate about technology and deeply empathizes with internal and external customer needs, and is comfortable in conversation with engineering teams as well as stakeholders ranging from data scientists to senior business leaders. 

Successful candidates will also demonstrate: 

• Technical knowledge necessary to propose and influence new product and feature ideas, especially in the space of enterprise-scale APIs, balancing developer enablement with governing and securing the API ecosystems 

• Experience forming business strategy and and translating it into enterprise-grade software solutions

• Strong understanding of API and cloud operations, with the ability to articulate the opportunities and trade offs across an API management ecosystem

• Keen awareness of the latest developments, trends, and best practices in API management and application integration, with an incessant interest in understanding and adopting the latest innovations in the space

• Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment

• Analytical and quantitative skills; experience using hard data and metrics to back up assumptions and develop business cases

• Demonstrated experience mentoring, empowering, and elevating product teams to deliver against business objectives and roadmaps 

• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives

• Strong work ethic as team player and a willingness to roll up one’s sleeves to get the job done

As part of the Director, Product Management - API Platforms role, you will: 

• Engage all stakeholders (Business, Engineering, Architecture, Risk, and Cyber) directly through a variety of channels to serve as the voice of the customer - identify new capabilities, define product features, and work closely with development teams to launch those features

• Set strategic vision and drive your team’s roadmaps, and regularly engaging and updating Leadership and stakeholders 

• Partner with engineering leadership across multiple teams, ensuring strong collaboration and alignment among your teams

• Own the product management practice within your organization, defining expectations and commitments and driving continuous improvement

• Operationalizing product metrics for the products you own and building business cases for new investment

• Influencing senior stakeholders to adopt your products and building buy in and trust by sharing out the consequent business impact 

In this role, you’ll be expected to demonstrate proficiency in five key areas:

• Human Centered. You’ll deeply immerse yourself in knowing your internal and/or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage. You’ll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs

• Business Focused. You’ll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One. You’ll be promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically

• Technology Driven. You’ll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metricsYou’ll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problemsYou’ll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind

• Integrated Problem Solving. Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible. Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer

• Transformational Leadership. You’ll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments. You’ll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed way

We want you if you are: 

• Intellectually Curious. You’re comfortable navigating between the big ideas and executional realities to create an achievable strategic Product Vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

• Communicator & Influencer. You’re comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.

• Do-er. You’re biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering valuable in an iterative way focusing in minimum viable product

• Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs and build long lasting relationships.

• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new

• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product development.

Basic Qualifications:

• Bachelor’s Degree

• At least 7 years of experience in digital product management 

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering

• MBA or Master’s degree

• People leadership experience of product management team(s)

• Experience with API platforms or API management in an enterprise environment

• AWS Certified Cloud Practitioner or similar familiarity with AWS or other Cloud platforms

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $233,100 - $266,000 for Director, Product ManagementSan Francisco and San Jose, California (Hybrid On-Site): $246,900 - $281,800 for Director, Product ManagementIllinois (Hybrid On-Site): $217,300 - $248,000 for Director, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).