Process Engineer

About the Role:

We are seeking a detail-oriented and analytical Process Engineer to join our team. The successful candidate will be responsible for designing, analyzing, and optimizing end-to-end business processes to enhance speed, accuracy, customer, broker, employee experience. This role plays a key part in driving automation, process improvements, and data-driven decision-making within our organization.

The candidate will also be managing stream within transformation program which requires PMO or project management skills

Key Responsibilities:

• Uncover and clarify business activities & needs and actively drive the discussions about processes with the business
• Design end-to-end processes and align processes to customer, broker and employee journeys.
• Map the current (as-is) and future (to-be) processes using Business Process Modeling techniques, ensuring coherence and efficiency.
• Identify process innovation, optimizations, simplification and automation opportunities in a transversal mindset. Focus on process coherence and redesign processes for speed, efficiency, and customer experience.
• Gather and analyze process performance metrics such as cycle times, error rates, straight-to-process (STP) rates, and rework.
• Define data collection requirements to measure process performance, leveraging process mining, dashboards, and data analysis tools.
• Collaborate with business, compliance, security, and data teams to ensure processes meet regulatory and Group & local organizational requirements.
• Facilitate stakeholder management, problem-solving, and communication

Qualifications & Skills:

• Proven experience in process analysis, process engineering, or similar in a relevant field like Insurance, Banking, Finance, etc.
• Strong knowledge of BPMN, process modeling, and process mapping tools.
• Analytical skills with proficiency in process metrics, data analysis, and process mining.
• Excellent stakeholder management, facilitation, and communication skills.
• Ability to translate complex activities into clear end-to-end process flows.
• Experience with process optimization, automation, and continuous improvement methodologies.
• You have excellent knowledge of Dutch or French, you understand and speak the other language at B2 level, and you have at least B1 level proficiency in English.

Key Deliverables:

• Business process models and journey blueprints (“as-is” and “to-be”)
• Gap analysis between current and future processes
• List of automation, innovation, and simplification opportunities
• Process improvement proposals
• Transversal process optimization plans
• Risk assessment and compliance-to-process checklist
  
  

Join us and help shape the future of our business processes through innovative solutions and data-driven insights.

AXA aims to be a reflection of the diverse society in which we live and has therefore been pursuing a policy of active diversity, non-discrimination, and equal opportunities for many years. In this context, we guarantee equal treatment and access to recruitment, regardless of age, origin, cultural background, disability, gender, sexual orientation, or other characteristics.