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Head of Finance and Business Operations
Confirmed live in the last 24 hours
Remote in USA
Experience Level
  • Bachelor's degree in Math, Economics, Finance, Business or other related field. MBA preferred
  • 12-15+ years work experience in a relevant field with demonstrated financial acumen and a track record of leveraging data for business impact. Experience in building and scaling FP&A or Strategic Finance teams at high-growth technology company preferred
  • 5+ years operational and management experience ideally scaling a high-growth tech company with a focus on Operations, Strategy, Product, Finance, People, or related areas
  • 3+ years experience at a top-tier Finance, Consulting, or Private Equity firm
  • Data-driven decision-making process
  • Prior experience working in Growth for a large consumer-facing subscription business a plus
  • Deep understanding of subscription economics
  • Highly proficient in advanced Excel with strong attention to detail
  • Knowledge of SQL a plus
  • Ability to use data to identify and quantify opportunities for growth or profitability improvement
  • Polished communication skills and comfort working with internal stakeholders, including senior leadership
  • A self-starter with a positive attitude and ability to work in a rapidly changing environment
  • Finance
  • Establish Citizen's finance function, strategy, and operation
  • Financial planning: Own our financial model and maintain visibility into cash runway and performance against plan. Deliver the monthly, quarterly and annual Growth forecast leveraging cross-functional partnerships
  • Budgeting: Help develop the strategic plan and help translate it into a financial operating plan, allocating headcount and spend budgets to each department
  • Analysis and Reporting: Partner with Data Science and other functions to generate monthly and quarterly performance and forecast reviews, board meeting and investor presentations, and other financial review presentations
  • Understand user engagement metrics and the implications via an ongoing partnership with Marketing. Partner with Data Science team on ROI and CAC/LTV analyses, as needed
  • Accounting: Manage monthly accounting close with outsourced accountants
  • Capital markets and fundraising: Work with the CEO and CBO on future fundraises
  • Financial operations - oversee Payroll, Accounts Payable, and Equity functions, coordinate with external providers on Tax
  • Upgrade existing processes and controls and establish those we may currently lack
  • Business Operations
  • Strategy and planning: Drive annual and quarterly strategic planning for the business, aligning executives on goals, targets, and KPIs. Help manage the OKR process, syncing with division heads and initiative owners on a regular basis
  • Business partnering: Become a trusted business partner to ensure departments and leaders are set up for success by driving accountability with metrics and analytical support
  • Expansion and City Management: Work with our expansion and city operations teams to ensure Citizen is entering the correct markets, and optimizing current markets
  • Internal strategy: Find ways to drive efficiencies across the entire organization, through team building, vendor management, and org structuring
  • Key Initial Projects may include
  • Conceptualize and implement additional ways to forecast growth
  • Improve our Growth forecast accuracy by triangulating different types of forecasting and engaging different cross functional business partners
  • Partner cross functionally to generate and maintain long range plan
  • Roll out and improve KPI reporting monthly and weekly snapshots
  • Leadership & Culture
  • Hire top-quality people to ensure the appropriate support across each function
  • Build a culture of accountability, support, and ownership
  • In partnership with our other executives, you will be responsible for building a positive, highly engaged, high performance, and execution-oriented culture
  • Drive efficiency in our operations and establish appropriate controls in our business without compromising speed
  • Analyze complex scaling challenges, synthesize findings, and build frameworks for company-wide strategic decisions related to all functions
  • This is a dynamic environment and many unique things will come up. You will be a point of escalation, deciding how to best approach ad hoc or unpredictable items

51-200 employees

Personal safety network
Company Overview
At Citizen, they believe that stronger communities are safer communities. They're developing cutting edge technology so you can take care of the people and places you love.
  • Stock Options - Competitive options packages.
  • Growth - Fireside chats with featured speakers, a weekly Q&A with the CEO, a monthly book club, and 100% reimbursement for work-related books.
  • Health Benefits - Citizen covers 90% of your health, dental, and vision care.
  • Time Off - For salaried employees, nine company holidays and unlimited paid time off. For hourly employees, 21 days of PTO and overtime eligibility.
  • Transit - Commute to and from the office with pre-tax commuter card benefits.
Company Core Values
  • Break down walls
  • Don't be afraid to hold each other accountable
  • Think big, start small
  • Mission > Team > Individual