Patient Relations Specialist

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

WHAT WE ARE LOOKING FOR:

Patient Relations Specialist, Full-time 

Location: On-site Wheaton

Days/Hours: Monday- Friday,  hours vary between 7:45 am - 4:15 pm 

OVERVIEW OF KEY RESPONSIBILITES:

• Greet patients professionally and courteously, both in person and on the phone 
• Answering, screening and directing incoming calls as necessary  
• Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments
• Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule 
• Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier 
• Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request
  
• Assists with administrative support in collaborating with internal departmental teams
• Notify technologist of appointment arrivals, assist with patient flow
• Comprehension of standard insurance protocols for referrals, authorizations, co-payments, deductibles
  
• Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date
  
• Perform all other duties as assigned 
• Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs
  

QUALITIES YOU SHOULD POSSESS:                     

• Professional, positive customer focused attitude
• Solid, concise verbal communication skills 
• Exhibits composure in busy, fast paced environment
• Organized, with great attention to detail 
• Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments 
• Ability to be resourceful and take initiative when issues arise
• Multitasking and time management skills, with ability to prioritize tasks 

EDUCATION, EXPERIENCE & REQUIREMENTS:

• High School Diploma or GED Certificate 
• Relevant prior experience favored working in medical/office setting
• Prior data entry/word processing experience 
• Medical terminology knowledge is a plus 
  

BENEFITS & TOTAL REWARDS: 

Company paid time off and medical insurance:

• Paid time off, Vacation, plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing

Employees have access to a selection of ancillary benefits to customize their coverage through employee-paid options: 

• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short and Long Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) with 4% company match, when eligible

Additional Perks:

• Paid on-site training                                                
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/ lunches
  

Bright Light Medical Imaging is impacted by the use of Artificial Intelligence (AI) for recruiting from vendors such as Indeed, Glassdoor, Zip Recruiter and LinkedIn as a result of these vendor’s presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees. For questions contact our recruiting team at [email protected]