ERP Business Process Owner

Position Overview

The ERP NA Business Process Owner (BPO) is responsible for overseeing the end-to-end management of business processes within the ERP system. This role ensures that business processes are optimized, aligned with organizational goals, and effectively integrated into the ERP environment. The BPO will work closely with various stakeholders to drive process improvements, manage change, and ensure successful implementation and adoption of ERP solutions.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Process Mapping & Validation:
  • Own the effort to map out current (as-is) and future (to-be) business processes.
  • Identify inefficiencies and areas for improvement in existing workflows
• Support Change Management:
  • Assist and/or drive change management initiatives to ensure smooth transition to new processes.
  • Communicate changes effectively to all stakeholders and provide necessary training
• Decision-Making Authority:
  • Act as the primary decision-maker for process-related changes within the ERP environment.
  • Collaborate with functional consultants to ensure business needs are met
• Testing & Validation:
  • Oversee the testing and validation of new processes and system configurations.
  • Ensure that all changes are thoroughly tested before implementation
• Post Go-Live Support:
  • Provide ongoing support and troubleshooting for business processes post-implementation.
  • Monitor process performance and make adjustments as needed
• Documentation:
  • Create and maintain comprehensive documentation for all business processes.
  • Ensure that documentation is up-to-date and accessible to relevant stakeholders
• Data-Driven Decision Making:
  • Utilize business intelligence tools to gather and analyze process performance data.
  • Identify bottlenecks and opportunities for improvement based on data insights

Competencies (Knowledge and Skills needed for this position.)

• Ability to work autonomously and demonstrate high self-motivation.
• Strong focus on customer satisfaction and service orientation.
• Excellent analytical and communication abilities.
• Proactive approach with a strong drive for achieving performance goals.

Adaptable and a strong commitment to keeping systems operational.

• Proficiency in English, including speaking, writing, understanding, and reading.

Desired Qualifications

Required Education (if necessary):

Bachelor’s degree in Business Administration, Information Systems, or related field, or equivalent

Preferred Education (if necessary):

Master’s degree in Business Administration, Information Systems, or related field

Experience (if necessary):

• 3+ years of experience in business process management, with at 2 years or more in a similar role within a Microsoft Dynamics 365 Warehouse Management System (D365 WMS) environment preferred

• 3+ years of hands-on inventory management expertise, with a strong track record of optimizing stock accuracy and reducing shrink strongly preferred

• Proficiency with Microsoft Dynamics 365 Warehouse Management System (D365 WMS) or similar ERP/WMS platforms strongly preferred

• Experience in reverse logistics, including returns processing, refurbishment, and disposition strategies, highly preferred

Travel (if necessary): 25% Domestic / International; at times may be more depending on projects

Direct reports: Not applicable

Indirect reports: Not applicable

Work Location: Shakopee and Bloomington, MN. Our office is currently located in Bloomington, MN. Our business will relocate to Shakopee September - October with this position expected to be primarily onsite at the Shakopee, MN location.

Working Environment:

Position may be a home office or operation out of an GN building including a corporate office or manufacturing / distribution environment.

Physical Demands:

Sitting, standing, lifting, bending, reaching, no more than 10 lbs.

Position Type and Expected Hours of Work:

Full-time position during standard business hours.  Ability to work occasional weekends and holidays.

About Us

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

What We Offer
We value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Discounted GN Group products

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process

GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869, GN has more than 7,000 employees today.

Pay Transparency Notice: 

Depending on your work location, the target annual salary for this position can range from $84,000 - $94,000/yr.  In addition, you may be eligible for a discretionary bonus.  Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience.  To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

GN participates in E-Verify. View the E-Verify poster here.  View the Right to Work poster here.

GN participates in E-Verify. View the E-Verify poster here.  View the Right to Work poster here.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.