Technical Product Management Consultant

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Plans, defines, delivers, and assesses the products and services of Truist’s Infrastructure Automation & AI product line, which runs the infrastructure platform as a product and treat its internal customers, from infrastructure domain teams to application owners, as users whose experience matters. Partners across organizational boundaries include Enterprise Architecture, Platform Engineering, Risk, and Cybersecurity, Change and Release Management, Demand and Capacity, and the infrastructure engineering domains, to align on shared outcomes, close gaps between business processes, and connect separate efforts into one path from demand to delivery.

Brings product discipline toa platform engineering organization leads discovery with the people doing the work today, shapes a roadmap that balances foundational platform and governance investments with visible customer value, and establishes portfolio data that leaders trust to see progress. Drives adoption as much as delivery, helping teams move from manual, person-dependent processes to governed, automation-first way of thinking.

Excels by building trust with teams the role does not direct, translating between engineering detail and executive priorities, and staying curious about how things actually work. We automate for value, not for sport.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Instructs the end-to-end delivery and performance of technology services or products, ensuring high customer satisfaction and service quality.
2. Defines and executes product scope, features, and pricing based on comprehensive market analysis and organizational objectives.
3. Collaborates with engineering, architecture, analytics, and other teams to drive product development and innovation.
4. Continuously assesses market feedback and technology trends to recommend product enhancements.
5. Implements service improvement plans to optimize product functionality and user experience.
6. Plans and organizes product launches, updates, and lifecycle activities to meet business goals.
7. Monitors product performance metrics and recommends adjustments to strategies to achieve financial and operational targets.
8. Coordinates with stakeholders to ensure alignment of product strategies with overall business objectives.
9. Provides technical guidance and direction to lower-level technical professionals.
10. Ensures compliance with regulatory requirements and internal technology standards.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Information Systems, Computer Science, Business, a related field, or equivalent education, training, and work-related experience.
2. Minimum of 5 years of professional experience in technical product management.
3. Familiarity with regulatory and compliance standards relevant to technology products.
4. Experience managing and supporting technical products or services.

Preferred Qualifications

• Experience in the financial services industry, delivering technology products under regulatory oversight, change management controls, and audit evidence requirements.

• Experience managing an internal platform or developer-facing product, such as infrastructure automation, private or public cloud services, or an internal developer portal, where the customers are engineers and application teams.

• Working knowledge of infrastructure automation and orchestration (for example Terraform, Ansible, and GitLab CI/CD pipelines), enough to decompose work with engineers and weigh technical trade-offs.

• Strong experience with agile methodologies and enterprise product management tools (for example Rally), including using the portfolio tool as the single authoritative source for roadmap, progress, and value reporting.

• Experience with discovery and improvement methods such as Design Thinking, Value Stream Mapping, and Jobs To Be Done, and conduct necessary sessions with technology domains across compute, network, storage, and middleware.
  

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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