All Accor

Global hotel management, franchising, loyalty program

Receptionist

Hotel Guest ServicesUpdated on Nov 11

Full-timeAvignon, France€12.31 /hr

About the Job

Requirements

Experience is required; no minimum duration is specified.
Demonstrate attentiveness, responsiveness, professional presentation, organization, and autonomy.
Have a customer-service orientation and interpersonal skills.
Be proficient with computer tools.
Have working proficiency in English.

Responsibilities

Welcome guests, provide information, and personalize customer interactions.
Record guest arrivals and departures.
Manage the telephone switchboard.
Enter reservations and maintain the room reservation schedule.
Ensure service quality.
Collect invoice payments and monitor operations.

Desired Qualifications

Knowledge of Accor tools, including FOLS and Résaweb, is a plus.

Description du poste

Accueillir, renseigner et personnaliser la relation client, enregistrer les arrivées et les départs, gérer le standard téléphonique, saisir les réservations, garantir la qualité des prestations, tenir le planning de réservation des chambres, encaisser les factures et assurer le suivi des opérations.

L'expérience professionnelle

Vous êtes à l'écoute et réactif, excellente présentation, organisé(e) et autonome, sens de l'accueil et du relationnel, maitrise de l'outil informatique, pratique courante de l'anglais, la connaissance des outils Accor (FOLS, Résaweb) est un plus . Expérience demandée

Qualifications

Informations supplémentaires

Avantages

Avantage nourriture
Cadre de travail optimal (centre ville historique aux pieds du Palais des Papes)
Carte de parking (valeur abonnement: 100€ / mois) pour candidat vivant à l'extérieur d'Avignon (sous réserve de disponibilité)

Compensation: N/A to 12.31 (EUR) (HOURLY)

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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