Customer Success Manager II
Updated on 2/11/2024
ZoomInfo

1,001-5,000 employees

Platform providing real-time business data and insights
Company Overview
ZoomInfo, a leading go-to-market platform, offers businesses a competitive edge by providing accurate, real-time data and insights to over 35,000 companies globally, thereby enhancing efficiency and aligning sales and marketing teams. The company stands out for its strict adherence to data privacy, boasting industry-leading GDPR and CCPA compliance and multiple data security and privacy certifications. Furthermore, ZoomInfo's all-in-one platform enables businesses to identify and engage potential customers before competitors, uniting sales and marketing teams around a single source of truth and facilitating rapid scaling through task automation across all outreach channels.
Data & Analytics

Company Stage

Series A

Total Funding

$7M

Founded

2007

Headquarters

Vancouver, Washington

Growth & Insights
Headcount

6 month growth

3%

1 year growth

5%

2 year growth

40%
Locations
Waltham, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 2+ years of customer success, account management, or sales experience in a competitive SaaS environment
  • 2+ years working with Mid-Market level accounts
  • Excellent communication skills, including issue tracking, triaging and crisis management
  • Bachelor's Degree or Master's Degree
Responsibilities
  • Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives
  • Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value
  • Proactively grow the breadth and depth of strategic relationships within customers
  • Closely manage and nurture accounts to identify and eliminate risk of attrition
  • Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer’s business case and strategy
  • Ensure customers are aware of and educated on new features and releases
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
  • Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services
Desired Qualifications
  • General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus!
  • Awesome sense of humor