Customer Support Intern

Bombora, the leading global B2B intent data and solutions provider, is powered by the world’s largest publisher data co-op. Our data allows sales and marketing teams to understand which companies are in market for their products and services and empowers them to execute their strategies across the entire customer lifecycle from prospecting, sales enablement to marketing/advertising and customer retention. We process billions of interactions to confidently identify intent signals from companies around the world.

Bombora is continually recognized by analyst firms as a leader in Intent data powering GTM data solutions. We invented the B2B intent data category and have been delivering high quality, accurate solutions ever since.

You will...

Immerse yourself in our product ecosystem while contributing positively to our customers' service experience. In this role, you will handle basic ticket types as you learn and grow your understanding of Bombora's products. You will demonstrate initiative by asking questions, sharing knowledge, and maintaining open communication about your progress. Collaboration with your peers is key, as you will work closely with both new and existing team members to foster a supportive environment and enhance overall team performance. This internship provides a valuable opportunity to develop your skills in customer service and teamwork, as well as gaining valuable experience working with data.

Duties/Responsibilities:

• Follow process documentation to resolve all T1 and T2 ticket types/issues 
• Escalates to T3 reps as needed
• Collaborate closely with other new and existing team members for peer to peer leadership
• Communicate effectively and respectfully with external clients and internal team members
• Gather information about ongoing support issues and efficiently escalate these issues within the team

You have...

• MS Excel proficiency required, SQL nice to have, Python nice to have
• Ability to frame problems and identify solutions by breaking down complex issues and processes into their component parts
• Excellent written, verbal communication and presentation skills
• Attention to detail and well organized
• Working knowledge of a Customer Success tools to support business functions
• Excellent teamwork skills with ability to work both independently and collaboratively
• Proven ability to be successful in cross-functional teams
• Ability to be flexible in schedule and adaptable in a fast-paced environment

Education and Experience:

• Bachelors degree or currently in school for relevant field 

Perks and Benefits

• Health / Dental / Vision
• Flexible Spending / Health Spending Accounts
• Flexible Vacation / Paid Holidays / Summer Fridays
• Education / Tuition Assistance / Annual Learning Stipend
• 401K 
• Generous paid parental leave
• Commuter Benefits
• On Demand Learning (Udemy)
• Team Lunches / Outings / Events (Yes! We found a way to do virtually!)

Compensation Package

• The salary range for this position is $20.00 hour.  Actual compensation may vary and will be based on a candidate’s qualifications, skills, experience, and location
• This role may be performed in or report to teams in states with pay-transparency laws; we disclose pay and benefits consistent with those laws
• Equity

At Bombora, we embrace diversity because it breeds innovation. Bombora is an equal-opportunity employer and participates in E-Verify.