Quality Control Supervisor

ABOUT THE AGENCY

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities for its employees.

Metro-North Railroad reserves the right to remove this posting before the Application Deadline.

JOB SUMMARY

The position is responsible for evaluating and improving the processes and procedures used across the Maintenance of Equipment (M of E) Department through comprehensive compliance audit and quality oversight. The role conducts internal and external audits of manufacturing and maintenance activities to ensure adherence to contract specifications, regulatory requirements, and departmental standards. This role also supports continuous improvement through failure analysis, data review, vendor assessments, and process recommendations that enhance M of E performance, reliability, and cost effectiveness.

DUTIES AND RESPONSIBILITIES

• Perform International Organization for Standardization (ISO) based auditing and monitoring of M of E maintenance processes including off property overhaul and maintenance of MNR passenger equipment. Ensure compliance with American Public Transportation Association (APTA), Federal Railroad Administration (FRA), applicable regulatory codes, MNR Periodic and Preventative Maintenance Plans, Policies, Procedures and M of E standards.
• Execute ISO based auditing methods to ensure and report on compliance to applicable standards for internal and external component remanufacture. Perform first article inspections, new vendor development and audit adherence to controlling Procurement agreements. Prepare and distribute reports of audit results and recommend actions to improve quality and reduce maintenance costs.
• Support Warranty Claims and Material Return to Vendor (MRV), warranty protocol and Field Service Reporting (FSR) processes. Provide and ensure accuracy of source data for Component Analysis system on internal and external Repair and Return (R&R) components. Publish findings and make recommendations to improve quality and the warranty process for MNR passenger equipment.
• Support M of E continuous improvement initiatives by participating and leading Failure Trend Analysis and fleet assessments. Ensure compliance to contract specifications, overhaul and technical specifications, maintenance and repair standards, and M of E process and policy documentation. Prepare reports of audit results with recommendations to improve M of E performance and efficiency
• Position may be required to work various shifts and locations as assigned to support a 24-hour day/7 days a week operation. Will be on call and respond to emergencies as required
• Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manage team and individual performance. Create a professional environment that respects individual differences and enables staff to develop and contribute to their full potential.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

KNOWLEDGE, SKILLS AND ABILITIES

Required:

• Interpersonal and leadership skills with the ability to foster teamwork.
• Ability to lead a Quality Control / Quality Assurance operation.
• Ability to successfully implement large scale/systemic change.
• Diverse leadership skills.
• Auditing skills, Maintenance Operations or Manufacturing auditing knowledge of widely accepted standards (ISO 9000 or similar).
• Strong management and organizational skills to plan, direct, control and implement policies and procedures.
• Knowledge of heavy industry maintenance practices and strong technical, analytical and problem solving skills.
• Ability to communicate clearly and concisely across all levels of organization.
• Strong supervisory and organizational skills.
• Ability to use Microsoft Office Suite and/or compatible applications.

The following is/are preferred:

• Knowledge of Transportation industry operations and familiarity with Code of Federal Regulations.
• Knowledge with Total Quality Management, Lean Manufacturing, Continuous Improvement, Six Sigma and other lean methodologies.
• Knowledge partnering and working with suppliers or vendors.

REQUIRED EDUCATION AND EXPERIENCE

• Associate’s Degree (AA) in Engineering, Technology or related field. Demonstrated equivalent experience, education and/or technical credentials to include equal an additional two (2) years of related experience may be considered in lieu of degree.
• Minimum 3 years experience in repairing/diagnosing electric EMU, Locomotive and/or Coach equipment to include a minimum two (2) years’ experience of working in manufacturing, industrial or maintenance operations with exposure on quality, warranty, process management or engineering. Required and
• Minimum 2 years experience managing a support staff and/or project

Certification or License:

• Valid Drivers license is required

OTHER INFORMATION

• Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
• Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.
• Employees driving company vehicleswill be subject to License Monitoring andmust complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
• To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.

HOW TO APPLY:

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visitwww.mta.info, click the “Careers” link located in the footer under the "The MTA" section, then click on “See All Open MTA Positions”. Search for the desired position, click Apply, and follow the instructions.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.