VP of Product

Dallas, Denver, New York, or Remote

Role Overview

The healthcare industry is riddled with inefficiencies, misaligned incentives, and legacy processes that hinder progress. Rightway’s mission is to overhaul this by offering a seamless, patient-centric solution that helps consumers navigate the complexities of their healthcare journey. We’re looking for a Vice President of Product to join our leadership team and drive the evolution of our product offering. The ideal candidate will leverage their deep understanding of healthcare, technology, and product strategy to optimize and innovate across our existing verticals—spanning PBM and Navigation internal tools and external facing apps  You will lead a cohesive vision for our next big leap in health tech. Rightway is at the forefront of the seismic changes taking place in the American healthcare landscape. AI could play a transformative role in shaping the future of our products, and we are looking for someone to spearhead that evolution.

Key Responsibilities

The VP of Product will create, implement and deliver against a unified product vision and lead a team of Product Managers and designers responsible for shaping the core technologies and experiences for clients, members and consumers. Specifically, the Vice President of Product will:

• Establish, execute, and achieve the company’s product roadmap and scaling milestones in strategic alignment with business objectives, client experience, and revenue goals.
• Define and communicate a unified product vision & strategy that starts with the                                                             patient/member journey.
• Recruit, motivate, and develop a world-class team of product managers and designers        capable of rapidly scaling with a hyper-growth company.
• Ensure alignment with the company mission to humanize the healthcare industry.
• Introduce and establish tried and true product management processes and decision-making frameworks that will enable the team to prioritize business objectives and move quickly.
• Own and manage product deliverables by working with engineering teams to understand dependencies, define and communicate timelines, and ensure deadlines are being met.
• Champion a user experience that is engaging, inspiring, and helpful based on prior experience-based intuition as well as iterative data insights generated by the existing product.
• Work closely with Engineering to establish systems and processes ensuring predictable development, timely delivery, suitable velocity, and team accountability.
• Drive a data-centric product culture by defining clear KPIs for your team, tracking them, and measuring success.
• Develop a culture of product excellence and speed, setting a high bar for fast iteration.

About You

• Background of 10-15+ years of experience building consumer or user-focused technology products that disrupt the status quo in a complex, regulated industry with multiple stakeholders. Preference for prior healthcare technology experience. 
• Significant exposure to a business or product undergoing hyper-growth and proven ability to positively contribute to the growth and expansion of technology platforms and operations.
• A true leader who has recruited, scaled and managed a world-class product and design team during hypergrowth who is passionate about fostering a culture of quality and innovation.
• Can balance company strategy and market needs to create a compelling and unifying product vision that acts as a true north for the product and other organizations.
• Demonstrated experience developing and managing a full product development lifecycle, from research to concept to release and future evolution.
• Ability to prioritize competing opportunities, balance market needs with business goals, drive detailed trade-offs over the product life cycle, manage conflict, and articulate the rationale behind product decisions while utilizing an analytical framework.
• Track record of working closely with cross-functional teams to establish systems and processes, ensuring predictable development, timely delivery, suitable velocity, and team accountability.

Personal Characteristics

• • You demonstrate a clear passion for Rightway and our mission to humanize the healthcare experience.
  • You have the entrepreneurial mindset, drive, and skills necessary to build and scale a business.
  • You see ambiguity as an opportunity, and obstacles as chances to build.
  • You possess high emotional intelligence with a proven ability to communicate and manage successfully at all levels of the organization.
  • You are comfortable working in an enterprise B2B2C company, where client needs must be considered alongside internal product and technology roadmaps.
  • You thrive in fast-paced, chaotic environments. Can cut through the noise to be effective.
  • You have a bias for action and being hands-on; able to drive execution of big initiatives while navigating stakeholder concerns.

SALARY (BEFORE COMMISSION POTENTIAL):  $250,000 - $300,000

Offer amounts for both remote and in office roles are influenced by geographic location

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, firstOur humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possibleWe always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commitWe believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate gritChanging healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delightHealthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

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