Customer Success Specialist

Overview

We are seeking a Taiwanese-speaking Customer Service Representative to provide outstanding support to our customers through email, live chat, and outbound calls. The role involves resolving inquiries, delivering accurate information, and ensuring a positive customer experience.

Qualifications

Requirements:

• Bachelor's degree holder is required 
• Minimum 2 years of working experience is a Must 

• Fluent in Taiwanese Mandarin  (spoken and written)

• Good command of English for internal communication

• Previous experience in customer service, call center, or similar roles preferred

• Excellent written and verbal communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and work in a fast-paced environment

• Proficient with computer systems and CRM tools is a plus

Responsibilities

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email and live chat

• Conduct outbound calls to follow up on customer issues, provide information, or gather feedback

• Identify customer needs and offer appropriate solutions or alternatives

• Maintain accurate records of interactions and transactions in the system

• Escalate complex issues to the appropriate departments when necessary

• Meet performance targets related to response time, customer satisfaction, and quality metrics

• Contribute to continuous improvement by providing customer feedback and suggestions