Chick-fil-A

Quick-service chicken restaurant with loyalty program

Human Resources Generalist - CFA Supply

HR Generalist & Employee RelationsConfirmed live in the last 24 hours

Full-timeWinter Haven, FL, USANo salary listed

About the Job

Requirements

A high school diploma is required.
Three years of human resources-related experience, including at least one year in a distribution or manufacturing environment, is required.
Demonstrated knowledge of general human resources policies, procedures, and practices is required.
Ability to build relationships and influence others across multiple operations is required.
Ability to work a flexible schedule, including weekends, holidays, and rotating shifts, is required.
Ability to travel occasionally, including overnight trips, is required.
Experience with investigations, including accidents and harassment allegations, is required.
Experience recruiting and developing a strong, diverse team is required.
Some understanding of labor legislation is required.
Ability to lead through change management is required.
A Bachelor's Degree is identified as a required level of education.

Responsibilities

Support the Talent Leader in executing recruitment initiatives to staff Distribution Center operations, including tracking forecasted recruitment requirements, coordinating interview logistics such as timing, location, interviewers, and communications, and ensuring a smooth recruitment process.
Oversee records management within the human resources system for facility staff, including compiling and analyzing data for key performance indicators and providing insights to the Talent Leader.
Drive employee engagement across all Distribution Center departments by processing employee queries and providing timely employee relations support that reflects the culture, and by developing and executing initiatives promoting Chick-fil-A Supply's values of care, safety, and excellence.
Advise and support team leaders on employment law and government regulations, performance management, team morale, and policies including the Family and Medical Leave Act, the Americans with Disabilities Act, and workers' compensation.
Oversee the Distribution Center payroll administration process and resolve issues for staff and leaders.
Maintain awareness of market-driven compensation trends in the industry.
Partner with Legal and the Talent Leader to ensure compliance with applicable federal and state requirements.
Coordinate and facilitate training sessions and seminars, and facilitate training when needed.
Perform other duties as assigned as needs arise.

Desired Qualifications

A Bachelor's Degree is preferred.
Spanish speaking is strongly preferred.
Five or more years of human resources generalist experience, including three or more years in a distribution or manufacturing environment, is preferred.
Working knowledge of logistics, warehousing, and information technology systems is preferred.
Working knowledge of human resources information systems is preferred.
Working knowledge of payroll administration is preferred.
Working knowledge of innovations in supply chain is preferred.
Working knowledge of safe work practices, including Occupational Safety and Health Administration practices, for all functions performed in a distribution facility is preferred.
Excellent knowledge of employment law and other governmental requirements related to human resources is preferred.
Demonstrated business acumen involving human resources key performance indicators and using data to drive continuous improvement is preferred.
Business communication and presentation skills are preferred.
Food service distribution experience is preferred.

Overview

The Talent Specialist supports the day-to-day operations of the talent team at the Chick-fil-A Supply Distribution Center in Winter Haven, FL in ensuring a workforce that can meet the demands of the DC. The Talent Specialist will also contribute to the overall functioning of the reward and benefit systems to help meet broader organizational goals. The Talent Specialist will engage with stakeholders to facilitate daily human resources transactions, including tracking employee records, supporting the recruitment/interview process, managing the new hire onboarding process, contributing to the administration of the reward and benefit systems, and collaborating with the Talent Leader and the Chick-fil-A Supply leadership team to drive the talent strategy and culture within the DC. In this role, you will help drive continued innovation at an operation like no other in the food service industry.

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com.

Responsibilities

Support the Talent Leader in the execution of recruitment initiatives to effectively staff the Distribution Center operations, including tracking forecasted recruitment requirements, coordinating interview logistics (e.g., timing, location, interviewers, communications), and ensuring a smooth recruitment process
Oversee records management within the HR system for all staff in the facility, including compiling and analyzing data for key performance indicators and providing insights to the Talent Leader
Drive employee engagement across all departments of the DC, including processing employee queries and providing employee relations support in a timely manner and in a way that reflects the culture, and developing and executing initiatives to promote a culture that reflects Chick-fil-A Supply’s values of care, safety and excellence
Advise and support team leaders on various topics, including employment law and government regulations, performance management, team morale, and various policies (e.g., FMLA, ADA, workers' compensation, etc.)
Oversee the payroll administration process for the DC and provide issue resolution to Staff and Leaders
Maintain awareness of market-driven compensation trends in the industry
Partner with Legal and the Talent Leader to ensure legal compliance with all applicable federal and state requirements
Coordinate and facilitate training sessions and seminars, facilitating training when needed
Other duties as may be assigned as needs arise

Required Qualifications (Knowledge, Skills, & Abilities)

High School Diploma
3 years of HR-related experience, including at least 1 year in a distribution or manufacturing environment
Demonstrated knowledge of general HR policies, procedures, and practices
Ability to build relationships and influence others across multiple operations
Ability to work a flexible schedule, including weekends, holidays, and rotating shifts
Ability to occasionally travel, including overnight trips
Have experience with investigations including, but not limited to, accidents and harassment allegations
Have experience recruiting and developing a strong, diverse team
Have some understanding of labor legislation
Be able to lead through change management

Preferred Qualifications (Knowledge, Skills, & Abilities)

Bachelors Degree
Spanish speaking strongly preferred
5+ years of HR generalist experience, including 3+ in a distribution or manufacturing
Working knowledge of logistics, warehousing, and IT systems
Working knowledge of HRIS systems
Working knowledge of payroll administration
Working knowledge of innovations in supply chain
Working knowledge of safe work practices (OSHA, etc.) for all functions performed in a distribution facility
Excellent knowledge of employment law and other governmental requirements related to human resources
Demonstrated business acumen of HR KPIs; using data to drive continuous improvement
Excellent business communication and presentation skills
Food service distribution experience

Required Years of Experience

3

Travel Requirements

30%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelor's Degree

Relocation Assistance Provided

No

About the Company

Chick-fil-A

Quick-service chicken restaurant with loyalty program

Chick-fil-A is a U.S. fast-food chain that specializes in chicken items. It serves dine-in, takeout, drive-thru, and mobile ordering with delivery, focusing on quick service. The menu centers on chicken sandwiches, nuggets, and waffle fries, and it runs Chick-fil-A One loyalty with tiered rewards based on points. The company differentiates itself through strong customer service and a seamless digital experience to encourage repeat visits and expand in the U.S.

Company size: 10,001+
Company stage: Debt Financing
Total funding: $650M
Headquarters: Atlanta, GA
Founded: 1946

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