Full-Time

Product Designer

Experienced

Updated on 4/30/2024

Assembled

51-200 employees

Cloud-based omnichannel support operations platform

Data & Analytics

Senior

San Francisco, CA, USA + 2 more

Requirements

5+ years experience in B2B software design
Zero to one mindset
Calm under pressure
Hungry and motivated
Customer first
Attention to detail
Technically curious
Design for the system

Responsibilities

Create, refine, and iterate on significant new products and features
Mentor other designers
Deeply understand our users
Be the steward of our product experience
Improve our visual and interaction design

Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.

Assembled is looking for an experienced product designer to join our UX team to work on software for customer support operations. We’re creating new products backed by AI but centered around human work and decision-making. This is an opportunity to innovate in a wide open field, and help design fundamental new concepts and workflows for people at work around the world.

Responsibilities

Create, refine, and iterate on significant new products and features, collaborating closely with product managers, engineers, and other stakeholders. You will help clarify problems, shape solutions, and your work will have a measurable impact on our business.
Mentor other designers. You will play an active role in growing the craft of product design at Assembled and improving our UX team and culture.
Deeply understand our users. You’ll help others understand what different users need, and what they find satisfying and frustrating. You’ll lead critical research and share it with others to build understanding of user needs with colleagues.
Be the steward of our product experience. You’ll design major experiences across our product, creating patterns that are intuitive and durable, helping raise our standards of excellence.
Improve our visual and interaction design. You’ll contribute regularly to our design system, and collaborate with others to improve industry standards for workplace software design.

About you

5+ years experience in B2B software design. You’re excited to work in complex domains. You can take ideas from many different people and distill them down into useful primitives. You make reasonable trade offs between simplicity and flexibility.
Zero to one mindset. You are eager to iterate quickly in a collaborative environment, with creativity and new ideas. You are good at balancing scope, speed, and quality.
Calm under pressure. You know how to help steer teams and projects toward better, more efficient outcomes.
Hungry and motivated. You’re determined to build something exciting and meaningful, and know what great looks like.
Customer first. You love talking to users and understanding their needs and desires, and you can help others understand them too.
Attention to detail. You have keen skills in designing complex workflows and interactions. You have experience designing with data and data visualization, and you’re thoughtful about visual design.
Technically curious. You have aptitude for web front-end technology. You’re able to understand engineers and work with them to build great software.
Design for the system. You’re comfortable with Figma, and accustomed to designing and building re-usable, extensible web components. Experience with React is a bonus.

Our U.S. benefits

Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment

Assembled

View

Website

View Company Profile

Assembled offers a cloud-based, omnichannel Support Ops platform that enables workforce and vendor management, real-time performance monitoring, and data-driven decision-making for exceptional customer experiences. The platform leverages open APIs, integrations with key tools, and configurable forecasting models to optimize support operations for modern organizations.

Company Stage

Series B

Total Funding

$70.7M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights

Headcount

6 month growth

↑ 4%

1 year growth

↑ 21%

2 year growth

↑ 50%

Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend