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Mercier Consultancy Group

Finnish-Speaking Customer Expert

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Finnish, spoken and written, and excellent English proficiency.
  • A valid European Union passport is mandatory.
  • Willingness to relocate to Greece.
  • A genuine passion for the automotive industry and a customer-centric mindset.
  • Previous customer service or luxury retail experience is considered an advantage, not a requirement.

Responsibilities

  • Deliver omnichannel support for Mercedes-Benz customers while maintaining the brand's service standards.
  • Provide information about vehicle specifications, maintenance schedules, and automotive technology.
  • Assist clients in navigating connected car services and mobile digital platforms.
  • Manage inquiries about dealership services, warranty protocols, and roadside assistance coordination.
  • Maintain accurate customer interaction records in automotive customer relationship management systems.
  • Collaborate with cross-functional teams to resolve complex technical or service-related queries.
  • Provide feedback on service trends to support continuous customer-experience improvement.

Desired Qualifications

  • Previous experience in customer service or luxury retail.

About the Company

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