Automotive Service & RepairService Advising & Estimating
About the job
Requirements
At least 5 years of automotive technician or service writer experience is required.
A valid driver's license is required.
Working knowledge of automotive retail center computer systems, preferably the CDK computer system, is required or the candidate must be trainable.
Excellent customer service, verbal and written communication, and organization skills are required.
The candidate must have an outgoing and patient personality with strong customer-relations ability and a professional personal appearance.
Responsibilities
Establish ongoing consulting relationships with customers by answering questions, explaining additional repairs, and arranging subsequent service reservations.
Promote appropriate services, parts, and accessories by identifying customer service needs and understanding BMW product and service lines.
Determine and verify customer service needs and record them, along with vehicle and customer information, on repair orders.
Record initial estimate signatures and verify customer location so that work does not begin without customer approval.
Accurately identify vehicle damage on check-in sheets and assist with vehicle inspections to identify customer service needs.
Coordinate with the Service Manager, Shop Dispatcher, Shop Foreman, and service personnel to communicate with customers and technicians regarding repair work.
Determine completion times and advise customers of early or late delivery and additional repairs.
Ensure delivery of vehicles to customers when work is completed.
Balance workload by distributing repair orders based on technician skill and efficiency.
Maintain the customer follow-up system according to BMW guidelines, including sending completed repair orders for approval and confirming vehicle-return arrangements.
The Rallye Motor Company, Long Island's premier luxury automotive group, has an opportunity for an experienced Service Advisor with Rallye BMW! The ideal candidate is looking for a long-term position with an outstanding team, who is able to influence the volume of the service business and plays a key role in ensuring a seamless and personalized automotive experience. Must be an energetic, reliable, motivated individual with at least 5 years of BMW Technician and/or Service Writer experience.
Responsibilities for this position include:
Establish ongoing consulting relationships with customers by being available during business hours to answer questions, explain additional repairs needed, and make arrangements for subsequent service reservations.
Promote the sales of appropriate services, parts, and accessories by accurately identifying the customer's service needs and by thoroughly understanding the BMW product and service lines.
Establish working agreement with the customer by determining and verifying customer's service needs and recording them along with current vehicle and customer information on the repair order (phone numbers such as home, office, fax, pager & cellular phone.) Also, record the initial estimate signatures and verify the location of the customer so that no work starts without customer approval.
Ensure all customer vehicle damages have been accurately identified on the check-in sheet. Aide in the inspection of the vehicles to accurately identify customer service needs, so the number of comebacks related to improper repair orders is minimal.
Coordinate with the Service Manager, Shop Dispatcher, Shop Foreman, and other service personnel in order to communicate with customers and technicians regarding repair work. Determine time of completion.
Advise customers of early or late delivery, or of any additional repairs. Ensure delivery of vehicles to customers when work is completed.
Balance workload, repair orders distributed equally based upon technicians skill and efficiency.
Maintain the customer follow-up system by adhering to the BMW guidelines. (I.e. fax completed repair order to customer for approval, confirm vehicle return arrangements).
The Rallye Motor Company is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. We strive to provide the Rallye team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Our superior benefits, focus on employee growth and development along with the high earning potential are just a few reasons you will want to consider joining Rallye!
Must have 5 years of automotive technician or service writer experience.
Valid Driver's License.
Excellent customer service skills.
Working knowledge or trainable in automotive retail center computer systems (CDK computer system preferred).
Excellent verbal/written communication and organization skills.
Outgoing and patient personality with outstanding customer relations ability.
Professional personal appearance.
PAY: 80K - 150K (Salary + Commission Structure)
Industry leading payplan!
Great benefits package including medical, dental and vision coverage for employee & family.
Company paid life insurance and optional additional coverage.
Voluntary short term and long term disability available.
Additional voluntary benefits including Aflac and LegalShield!