Guest Service Supervisor

IHG, a leading global hospitality company, is bringing its largest and fastest-growing brand, Holiday Inn Express, to Pokhara. Holiday Inn Express & Suites Pokhara will offer a fresh, modern and smart hospitality experience designed for today’s travellers - combining comfort, convenience and great value with the essentials that matter most.

As we prepare to bring this exciting new hotel to life in Pokhara, we are looking for talented, passionate and driven individuals to join our team across multiple career opportunities. If you are passionate about hospitality, thrive in a dynamic environment and are excited to be part of a globally recognized brand and a new hotel journey, we invite you to join us as we open the doors to a new era of smart, effortless hospitality in Pokhara.

Front Office colleagues will be working on achieving the goals by providing an outstanding personalized service to our guests. In addition to creating new experiences and ridiculously personal connections, you will help guide your Guest Service Agents to grow and realize their goals in combination with that of the department and hotel.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:

• • Deliver personalized, exceptional guest service throughout the guest journey, from check-in to check-out, ensuring memorable experiences.

• • Supervise and support Front Office colleagues, providing guidance, training, and development to enhance team performance.

• • Assist the Duty Manager in managing daily shift operations, ensuring compliance with hotel standards, departmental procedures, and local regulations.

• • Ensure accurate financial transactions, cashier closures, and reporting while maintaining high standards of operational efficiency.

• • Drive guest loyalty and hotel revenue through personalized recommendations, upselling, and promotion of hotel services and loyalty programs.

  What We need from you:

  • • Strong customer service skills with a passion for delivering personalized guest experiences.

    • Excellent verbal and written communication skills, with the ability to interact effectively with guests and colleagues.

    • Ability to guide, motivate, and support team members while fostering a positive working environment.

    • Ability to handle guest concerns, resolve operational challenges, and make effective decisions in a fast-paced environment.

    • Understanding of Front Office operations, check-in/check-out procedures, cashiering, and basic financial controls.

  • What you can expect from us: 

    We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

    Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

    IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

    So, join us and you’ll become part of our ever-growing global family.

    Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.