Head of Customer Network Solutions
Head of Customer Network Solutions
Runs Search and YouTube and builds Gemini AI
Google's projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.
Using your extensive technical and leadership expertise, you manage various Engineering-specific programs and teams.
As the Head of GEN Customer Network Solution (CNS), you will lead, mentor, and scale this multidisciplinary organization of Technical Program Managers, Program Managers (BRMs), and Network Engineers (CSEs), while serving as a core member of the GEN Senior Leadership Team (SLT). You will direct the end-to-end strategic customer portfolio—owning executive relationships across Alphabet Product Areas, governing annual demand and capacity planning (AOP), enforcing Out-of-Plan (OOP) intake and financial governance, and proactively shaping customer demand toward standardized, high-autonomy NextGEN network services rather than bespoke engineering.
Combining executive business acumen with technical judgment, you will oversee both strategic partnership governance (executive business reviews, customer reviews, customer health scores, and represent the customer programs) and customer engineering execution (technical requirements lifecycle, proofs of concept, and product lifecycle integration). You will also advocate for organizational transformation and operational velocity, leveraging AI-driven workflows to significantly improve delivery cycle times while scaling GEN’s impact across Alphabet.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.Google runs the world's most used search engine and free services such as YouTube, Android, and Gmail, and it builds the Gemini AI models that work inside them. In 2017, its researchers invented the transformer, the neural network design behind ChatGPT and most other AI chatbots. People use these services without paying, and Google earns most of its money from ads placed beside search results and YouTube videos. Businesses rent computing power and Gemini models through Google Cloud, and Google also sells subscriptions and Pixel phones. Larry Page and Sergey Brin founded Google in 1998 as Stanford PhD students; it is based in Mountain View, California, United States, and is the main business of parent company Alphabet.
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