Full-Time

Technical Support Associate

Posted on 2/11/2023

ReCharge Payments

ReCharge Payments

201-500 employees

Subscriptions payment platform

Consumer Goods

Junior

Remote

Required Skills
JavaScript
Communications
Zendesk
Customer Service
HTML/CSS
Requirements
  • This is a fully remote position in the US Eastern timezone
  • As a Technical Support Engineer at Recharge, you'll be responsible for assisting our customers and delivering a world-class support experience. You'll work closely with store owners to troubleshoot and resolve issues via email, chat, and occasional outbound phone calls
  • 2+ years of experience in technical customer support (ideally at a SaaS company)
  • Proficiency with a ticketing technology platform - HelpScout or Zendesk preferred
  • Resourcefulness - you'll figure out what needs to be done, and you find ways to make it happen
  • A passion for problem solving and an excitement for a tricky problem or a new challenge
  • A sense of urgency and a satisfaction from going above and beyond to provide solutions
  • An exceptional eye for detail and excellent organizational and communication skills
  • Ability to work remotely and desire to make an impact at a high growth company
  • Excellent customer service and English fluency (written and spoken)
  • A 'winning as a team' attitude and a polite, patient, caring, calm and professional demeanor
  • Basic knowledge of HTML, CSS, and Javascript (knowledge of other programming languages a plus)
  • Recharge | Instagram | Twitter | Facebook
  • Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment
  • Transparency in Coverage
  • This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files
  • #LI-Remote
Responsibilities
  • Live by and champion our values: #day-one, #ownership, #empathy, and #humility
  • Use your technical aptitude and customer service skills to resolve questions and issues for our online merchants
  • Communicate clearly in writing to both technical and non-technical people
  • Document and build new tools to improve support flows
  • Identify patterns, recommend improvements, and filter out unimportant issues
  • Author documentation for our customer-facing Help Center
  • Assist with successful on-boarding of new customers

ReCharge Payment is on a mission to create a world where payments are frictionless.

Company Stage

Series B

Total Funding

$327.2M

Headquarters

Santa Monica, California

Founded

2014

Growth & Insights
Headcount

6 month growth

1%

1 year growth

6%

2 year growth

-14%

Benefits

Competitive compensation

Healthcare

$700/mo remote-life stipend

Unlimited paid time off

Parental leave

Team & company retreats

INACTIVE