INACTIVE
Full-Time
Technical Support Associate
Posted on 2/11/2023
Subscriptions payment platform
Consumer Goods
Junior
Remote
Required Skills
JavaScript
Communications
Zendesk
Customer Service
HTML/CSS
Requirements
- This is a fully remote position in the US Eastern timezone
- As a Technical Support Engineer at Recharge, you'll be responsible for assisting our customers and delivering a world-class support experience. You'll work closely with store owners to troubleshoot and resolve issues via email, chat, and occasional outbound phone calls
- 2+ years of experience in technical customer support (ideally at a SaaS company)
- Proficiency with a ticketing technology platform - HelpScout or Zendesk preferred
- Resourcefulness - you'll figure out what needs to be done, and you find ways to make it happen
- A passion for problem solving and an excitement for a tricky problem or a new challenge
- A sense of urgency and a satisfaction from going above and beyond to provide solutions
- An exceptional eye for detail and excellent organizational and communication skills
- Ability to work remotely and desire to make an impact at a high growth company
- Excellent customer service and English fluency (written and spoken)
- A 'winning as a team' attitude and a polite, patient, caring, calm and professional demeanor
- Basic knowledge of HTML, CSS, and Javascript (knowledge of other programming languages a plus)
- Recharge | Instagram | Twitter | Facebook
- Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment
- Transparency in Coverage
- This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files
- #LI-Remote
Responsibilities
- Live by and champion our values: #day-one, #ownership, #empathy, and #humility
- Use your technical aptitude and customer service skills to resolve questions and issues for our online merchants
- Communicate clearly in writing to both technical and non-technical people
- Document and build new tools to improve support flows
- Identify patterns, recommend improvements, and filter out unimportant issues
- Author documentation for our customer-facing Help Center
- Assist with successful on-boarding of new customers
ReCharge Payment is on a mission to create a world where payments are frictionless.
Company Stage
Series B
Total Funding
$327.2M
Headquarters
Santa Monica, California
Founded
2014
Growth & Insights
Headcount
6 month growth
↑ 1%1 year growth
↑ 6%2 year growth
↓ -14%Benefits
Competitive compensation
Healthcare
$700/mo remote-life stipend
Unlimited paid time off
Parental leave
Team & company retreats
INACTIVE