Associate Manager - Client Management

•    Responsible for managing customer relationships in the area of health & benefits.
•    Responsible for the design and implementation of effective employee benefits (including voluntary benefits, regional/pooling) programmes and the subsequent day-to-day management of all client service activities.
•    Responsible for profitability of clients within your portfolio.  Ensuring that you and/or Client Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you.
•    Responsible for actively cross selling existing clients.
•    Responsible for retention.
•    Responsible for implementing and maintaining compliance systems in accordance with the WTW Excellence Model.
Key Tasks
Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of WTW service:
•    Account Management
o    Program management
    Design efficient plan designs and funding arrangements that fit client’s needs.
    Demonstrate proficient writing, oral presentation skills in client reports, recommendations, and presentations.
    Provide claims analysis reports, including loss ratio, frequency of the use, member
profile, etc.
    Legislative updates: 
•    Communicate Human Resources team any changes in local laws related to group life insurance, medical and dental benefits; and potential direct and/or indirect impacts on the company’s current benefits programs.
o    Stakeholder management for excellence client service delivery
    Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated Group.
    Developing the "total service programme" for each client by promoting the full range of Willis services where a need exists.
    Enhancing/building client relationships and getting to know clients including decision makers.
o    Maximizing account profitability for each client by:
    achieving optimum remuneration consistent with competitive premium level as compared with services provided.
    managing credit control
    monitoring workload
•    Account Administration
o    Ensuring that the following are current for each client:
    Client Data File(s)
    Client Service Status Record (BOR)
    Minutes of Clients Meetings
    Communications in accordance with Group Standards
•    Claims Escalation Management
o    Timely claims escalation resolution and supporting clients in LOG escalations

•    General
    Enhancing Company’s profile amongst clients
    Ensuring compliance with the requirements of Company’s Quality Standards
    Ensuring no Errors & Omissions claim arises out of clients.
    Building carrier relationship
    Monitor/control workflow priorities in the team to ensure goals/target are achieved
•    Assist/undertake any other duties as may be required.
 

• Minimum of 3-5 years’ experience in a Health & Benefits consulting or brokerage role, or
  from a C&B function in industry.

• SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI

• Excellent ability to communicate effectively with a strong focus on customer service.

• Good oral and written communication skills

• Deep knowledge of the Singapore vendor marketplace

• Technical proficiency in Singaporean employee benefits

• Broad understanding of compliance issues related to local legislation.

• Proficiency in Microsoft Office (especially Excel and Word).

• Proficiency in English language (Chinese language proficiency a plus)

• Competencies:

  • Client Focus

  • Influence and Selling

  • Results Focus

  • Collaboration

  • Thought Leadership and Innovation

Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis.  We support flexible working and this role will be considered on a flexible basis.

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