Full-Time
Operations Director
Pinkerton
1,001-5,000 employees
Global security and risk management provider
No salary listed
Gurugram, Haryana, India
In Person
Travel is required.
Bachelor's, MBA
 Operations & Logistics |
|---|
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- A bachelor's degree is required.
- 12–15 years of progressive experience in corporate security, operations, or adjacent services, including multi-vendor orchestration and client service delivery, is required.
- Experience with escalation and crisis management, incident response coordination, and audit and quality systems is required.
- Fluency in English and Hindi is required.
- Vendor negotiation, rate-card governance, and performance management are required.
- Program and project management, capacity planning, and resource optimization are required.
- Risk assessment, standard operating procedure design, and continuous improvement using Kaizen, corrective and preventive action, and root-cause analysis are required.
- Knowledge of the India regulatory environment, including PSARA, the Contract Labour (Regulation & Abolition) Act, Shops & Establishments, and PoSH, is required.
- Proficiency with scheduling and dispatch platforms, CRM and IT service management tools such as Salesforce and ServiceNow, and collaboration suites is required.
- Advanced Excel and reporting or business intelligence tools such as Power BI and Tableau are required.
- Experience with web-based tools for self-assessments and security questionnaires, as well as audit and document control systems, is required.
- Strong financial acumen, data-driven decision-making, accountability, ownership, communication, stakeholder management, and executive-level influencing ability are required.
- Proven leadership of national programs with measurable SLA and KPI achievement and cost optimization is required.
- Lead end-to-end service delivery across the Embed, Protect, Investigate, and Consult portfolio in India.
- Serve as the senior operations point of contact for client accounts in India, aligning scope, priorities, and service-level agreements with the portfolio model.
- Coordinate services and operational or administrative support needs, including dispatch, scheduling, and reporting across assignments and programs.
- Answer and triage client, Director, and Operations Coordinator escalations and ensure swift, transparent communication and resolution.
- Communicate assignment and project expectations, timelines, risks, and success criteria, and maintain documentation.
- Design, standardize, and enforce standard operating procedures and operational playbooks across regions and service lines.
- Manage workflows end to end and assign agents and specialist resources based on capability, compliance, and cost.
- Track program milestones and deadlines, monitor assigned project status, and initiate proactive corrective actions.
- Use scorecards to measure activities and outcomes and drive continuous improvement.
- Track results and issue reports on completed work, non-conformities, corrective and improvement plans, and own corrective and preventive action closure.
- Ensure deadlines are met for scheduling, dispatching, audits, and post-checks, and verify vendor-hour approvals and virtual or on-site post-check outcomes.
- Send and manage external partner self-assessments and security questionnaires using approved web-based tools, and drive timely completion and remediation.
- Lead root-cause analyses, implement preventive actions, and institutionalize lessons learned across teams and vendors.
- Build and govern a high-performing vendor ecosystem, including Global Alliance Members where applicable, with clear rate cards, service-level agreements, and compliance obligations.
- Negotiate with, onboard, and performance-manage vendors; conduct quarterly business reviews, enforce service credits, and manage escalations to protect client outcomes and margin.
- Optimize vendor utilization, travel and logistics, and deployment patterns to balance speed, quality, risk, and cost.
- Own operational budgeting, forecasting, and margin protection, and improve cost-per-outcome efficiency without compromising quality or safety.
- Implement demand planning, capacity models, and pricing and quoting discipline; monitor variance and initiate corrective actions.
- Improve invoice accuracy, work-in-progress hygiene, and cycle times, and partner with Finance on revenue recognition and profitability.
- Ensure compliance with PSARA, the Contract Labour (Regulation & Abolition) Act, Shops & Establishments, PoSH, client codes of conduct, and data privacy and information security requirements.
- Maintain audit readiness and coordinate internal and external audits and remediation plans.
- Champion agent safety through virtual and on-site post-checks, journey management, and incident-reporting protocols.
- Hire, coach, and develop a high-performing operations team; set clear goals and hold teams and vendors accountable.
- Foster a culture of integrity, vigilance, excellence, transparency, and client focus; recognize strong performance and address underperformance promptly.
- Drive change management and cross-functional collaboration with Sales, Finance, Legal, Human Resources, and Regional Operations.
- An MBA or equivalent advanced degree is preferred.
- Certifications such as CPP, PSP, PMP, Lean Six Sigma Green Belt, Lean Six Sigma Black Belt, or equivalent are preferred.
- Additional Indian languages are an advantage.
Pinkerton provides security and risk management services worldwide. It helps organizations protect people, assets, and information by offering a broad set of services including security consulting, risk assessments, investigations, protective services, crisis management, and training through customized programs. The way it works is by assessing each client’s risks, designing tailored security programs, deploying trained professionals or specialists, and coordinating incident response and ongoing monitoring to reduce threats and respond to incidents. What sets Pinkerton apart from competitors is its long history (dating back to 1850), global reach, and the ability to offer an integrated suite of services and programs under one provider. The company’s goal is to help clients prevent losses, safeguard operations, and maintain safety and continuity across regions and industries.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Ann Arbor, Michigan
Founded
1850
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Simplify's Take
What believers are saying
- Securitas named SRM a future growth engine on March 20, 2026, signaling investment.
- Pinkerton expanded in Australia with Verifact Investigations, widening services and cross-sell opportunities.
- Germany and Sweden Crime Index launches show demand for localized risk intelligence products.
What critics are saying
- Securitas folded Pinkerton into SRM on April 1, 2026, reducing standalone autonomy.
- Matt Ellis now owns Pinkerton inside Securitas, so leadership priorities can shift fast.
- If SRM commoditizes Pinkerton’s intelligence, clients migrate to cheaper analytics vendors by 2027.
What makes Pinkerton unique
- Pinkerton’s 175-year brand still anchors Securitas’ Security Risk Management unit on March 20, 2026.
- Its Crime Index and Risk Pulse products turn location-specific risk into repeatable advisory revenue.
- Embedded SMEs and investigations combine intelligence, compliance, and protection services into one package.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Paid Vacation
Paid Sick Leave
Paid Holidays
Company News
Securitas establishes Security Risk Management unit and makes changes to Group Management. Securitas continues to strengthen its position as a trusted partner in intelligence-led security by establishing a new business line, Security Risk Management (SRM). 20 March 2026 12:00 SRM is an end-to-end, intelligence-led approach to identifying, understanding, monitoring and acting on risks specific to each client. It enables proactive security, faster crisis response and adaptive security programs for clients, leveraging Securitas' unique ability to integrate physical and digital security, and is an engine for future growth for Securitas. Structurally, this brings together Pinkerton, the recently acquired open-source intelligence and threat-intelligence company Liferaft, and Securitas' existing Risk Intelligence unit under the leadership of Matt Ellis, who is appointed President Security Risk Management and member of Group Management. At the same time, Securitas combines the development of its digital platform and AI capabilities with the IT organization, under the leadership of Hillevi Agranius, Group CIO and member of Group Management. Together, SRM and the digital platform form the strategic engine of an intelligence-led model: SRM connects insights to action, and the digital platform is the infrastructure through which it is delivered. In conjunction with this transition, Marthin Althén, President Securitas Digital and member of Group Management, will leave Group Management. All other Group Management members continue in their current roles. These changes are effective April 1, 2026. "I am delighted to welcome Matt Ellis to Securitas. Matt is an outstanding thought leader who has built one of the most sophisticated global security and risk programs in the industry. His experience from highly complex, global security environments in a tech-forward organization makes him exceptionally well-suited to build and scale this important new business. I would also like to sincerely thank Martin Althén for being an active and essential contributor to Group Management over the past decade", says Magnus Ahlqvist, President and CEO of Securitas. About Matt Ellis Matt joins from Amazon, where he served as Director of Global Corporate Security, having joined the company in 2017. In this role, he led worldwide security strategy and operations across more than 570 sites, supporting over 350 000 employees globally, and helped bring together intelligence, investigations, crisis management, and security operations across programmes. Prior to Amazon, Matt held senior regional security leadership roles at WeWork and Cameron/OneSubsea, and earlier led international investigations in private practice. He began his career as a Commissioned Officer in the British Army. Matt holds an MSc in Security and Risk Management from the University of Leicester and is a graduate of the Royal Military Academy Sandhurst.
Pinkerton launches Crime Index in Germany to help organizations navigate risk, allocate resources.
/PRNewswire/ -- Pinkerton, a global provider of comprehensive risk management services and solutions, announced today the acquisition of Verifact...
Comprehensive annual reports provide reliable data on crime, economic and environmental risks to guide business leaders' strategic decisions on site-specific risk management.ANN ARBOR, Mich., June 10, 2024 /PRNewswire/ -- Pinkerton , a global provider of comprehensive risk management services and solutions, announced today the launch of Risk Pulse, the only annual report of its kind that provides business leaders a snapshot of potential safety, environmental and economic risks at a given location, offering key information to ensure clear and informed decisions.Pinkerton Risk Pulse, available now across the United States, provides a holistic overview of the threats to resources, facilities and personnel at a specific location, drawing upon advanced algorithms and proprietary data analysis to guide organizations' risk management strategies. The report provides concrete data on the risks associated with a requested address relative to county, state and national averages.Risk Pulse offers advanced insights on crime risk — drawn from the best-in-class Pinkerton Crime Index (PCI) — as well as natural disasters, wildfire risk, economic risk, electrical outages and industrial hazards relative to county, state and national averages. The reports also provide data on the history, frequency and damages associated with natural disasters at the selected location."Our Risk Pulse reports can be a gamechanger for an organization's C-Suite as they look for reliable data to inform strategic conversations about expansion, resource allocation and personnel," said Alix Arguelles, director of Products. "Building on the foundation of the PCI, these reports will help organizations gauge the costs and threats associated with new or existing locations down to the local level — from hurricanes to the strength of the electrical grid — and the potential risk level of each threat."Drawn from the most accurate and timely data available, Risk Pulse is ideal for all industries – from insurance to healthcare, banking, retail, manufacturing and transportation.For additional information about Risk Pulse reports or to contact a Pinkerton representative, please visit pinkerton.com/advisory/pinkerton-risk-pulse .About PinkertonSince 1850, Pinkerton has brought expertise that extends beyond conducting best-in-class investigations. We help deter and reduce threats by formulating high-level security strategies and plans. Our global network offers a single source for your risk management and security needs — investigations, risk consulting and protection — whether strategic or tactical, incident-driven or full-time with embedded subject matter experts
Richard retired as a security officer from Pinkerton Security and had also worked for Ohio Security.