Q

Qualco Group

Tech-driven credit management and lending

Technical Operations Lead - AI Cloud Platform

Site Reliability EngineeringConfirmed live in the last 24 hours
Full-timeAthens, Greece

About the Job

Requirements

  • At least 5 years of experience in infrastructure, cloud, or platform operations.
  • At least 3 years in a technical lead or operations leadership role.
  • Experience operating enterprise-scale or mission-critical platforms.
  • Strong experience with Linux, Kubernetes, and private cloud environments.
  • Experience supporting 24x7 operations, managing major incidents, and meeting service-level agreements.
  • Experience with backup, disaster recovery, and business continuity practices.
  • Strong stakeholder management and vendor coordination skills.
  • Technical knowledge of Canonical OpenStack, Canonical Kubernetes, MAAS, Juju, Ceph, Ubuntu Server, Prometheus, Grafana, Elasticsearch, OpenSearch or Loki, Terraform, Ansible, Azure DevOps or equivalent, Keycloak, Vault, privileged access management (PAM), security information and event management (SIEM) solutions, and NVIDIA GPU infrastructure.

Responsibilities

  • Lead platform operations and technical support.
  • Ensure platform availability, performance, and service reliability.
  • Own incident, problem, and change management processes.
  • Coordinate major incident response and technical escalations.
  • Maintain operational procedures, runbooks, and support models.
  • Lead backup, restore, and disaster recovery testing.
  • Monitor platform capacity, availability, and performance.
  • Coordinate maintenance activities, upgrades, and vendor support.
  • Drive root cause analysis and continuous improvement initiatives.
  • Support operational readiness for new services and capabilities.
  • Ensure all activities and duties comply with regulatory requirements and support continued implementation of the Group Anti-Bribery and Corruption Policy.
  • Ensure compliance with the Group Anti-Bribery and Corruption Policy and applicable regulations, identify and report potential bribery and corruption risks, and promote ethical behavior by participating in and encouraging continuous training and awareness initiatives.

Desired Qualifications

  • Experience with AI or GPU platform operations.
  • Knowledge of Site Reliability Engineering practices.
  • ITIL certification or equivalent practical experience.
  • Familiarity with ISO 27001 or ISO 22301.
  • Experience working in regulated environments.

About the Company

Qualco Group

Tech-driven credit management and lending

Qualco Group provides software-based solutions for managing the full credit lifecycle for banks and other financial institutions. Its technology automates and coordinates activities from loan origination and underwriting through servicing, debt collection, asset management, and reporting. The core product set hinges on proprietary technology designed to streamline credit processes, improve oversight, and ensure IFRS-compliant financial reporting across the lending lifecycle. The company differentiates itself through long experience (25+ years), a scalable platform used by a global client base, a track record of developing in-house technology, and strategic growth backed by investors like PIMCO to enter new markets and broaden its product offerings. Its goal is to grow beyond credit management into broader lending solutions, expand into new markets, and continue delivering end-to-end, technology-driven services for financial institutions.

Company size
501-1,000
Company stage
IPO
Headquarters
Athens, Greece
Founded
1998

Recently Posted Jobs

Explore more opportunities at Qualco Group

See more jobs