Assistant Manager
EXL
Assistant Manager
EXL
Analyzes business data and runs outsourced operations
Team & Operations Management:
Supervise and manage the daily activities of the surgery coding and audit teams, including in-house and contract auditors.
Allocate workload, monitor performance, and ensure timely completion of assigned tasks in alignment with project timelines.
Conduct regular team meetings to communicate updates, review performance, and address challenges or process changes.
Foster a positive and productive work environment that encourages collaboration and accountability.
Quality & Productivity Oversight:
Ensure that coding audits meet defined accuracy, quality, and productivity benchmarks.
Review audit results, identify trends or recurring issues, and implement corrective actions to maintain quality standards.
Collaborate with Quality Assurance and Training teams to address performance gaps through targeted coaching and retraining.
Process Management & Improvement:
Monitor operational workflows to identify bottlenecks and recommend process enhancements for greater efficiency.
Support the development and implementation of best practices in surgical coding operations.
Ensure seamless coordination between coding, auditing, and training functions to maintain alignment with business objectives.
Compliance & Reporting:
Ensure strict adherence to HIPAA, OIG, and other compliance and confidentiality regulations.
Maintain and track key performance metrics, preparing regular reports for senior management.
Address audit discrepancies, process deviations, and non-compliance issues promptly and effectively.
Stakeholder & Client Coordination:
Act as a point of contact between the audit team, management, and clients to ensure smooth communication and issue resolution.
Participate in client calls and internal reviews to discuss project status, performance, and quality outcomes.
Support audit planning and resource allocation based on client requirements and project priorities.
Requirements :(AM-B1)
3+ Years After Certification is must
EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.
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