Quality Manager

ALTEN USA is seeking an experienced Manager of ALTEN USA Quality to ensure the robustness and compliance of ALTEN Technology USA Quality Management System, including project compliance with the ALTEN Delivery Framework (ADF), compliance with applicable ISO standards, and client quality requirements. This individual will oversee quality performance of the company, support internal and external audits, drive continuous improvement initiatives, and partner with project teams to ensure operational excellence and client satisfaction.

The ideal candidate will have a strong background in quality management, project delivery, compliance, and continuous improvement, preferably within engineering services, technical consulting, or related industries.

Key Responsibilities

• Maintain and improve the ALTEN Technology USA QMS (Quality Management System)
• Organize and Support company level ISO and AS certification and client audits, including ISO 9001, AS 9100, ISO14001 and other applicable standards.
• Ensure project compliance with the ALTEN Delivery Framework (ADF), contractual requirements, and applicable quality standards.
• Monitor quality KPIs, including Right First Time (RFT), On-Time Delivery (OTD), and customer satisfaction.
• Identify quality risks, nonconformities, and process gaps; implement corrective and preventive actions (CAPA).
• Lead root-cause analysis and continuous improvement initiatives using 8D, FMEA, 5 Whys, Six Sigma, and other quality methodologies.
• Serve as the primary quality liaison between clients, project teams, and internal leadership.
• Address customer quality concerns, manage corrective actions, and communicate resolution plans.
• Coach company supports team members, Project Managers, Technical Directors, and operational teams on quality requirements and best practices.
• Maintain quality dashboards, audit documentation, and performance reports.
• Promote process standardization, knowledge sharing, and continuous improvement across projects and departments.

Required Qualifications

• Bachelor’s degree in engineering, Quality Management, Business, or a related field preferred.
• 6+ years of experience in quality assurance, quality management, project management, or operational quality.
• Strong knowledge of ISO 9001, AS9100, ISO27001, ISO14001, ISO13485. quality management systems, and audit processes.
• Experience managing quality requirements within project-based or service-oriented environments.
• Knowledge of root-cause analysis, corrective actions, FMEA, and continuous improvement methodologies.
• Experience tracking quality KPIs, analyzing performance, and developing improvement plans.
• Strong communication, problem-solving, stakeholder management, and cross-functional leadership skills.
• Proficiency with Microsoft Office 365 and collaboration tools.

Preferred Qualifications

• Experience within engineering services, technical consulting, automotive, aerospace, or other regulated industries.
• Knowledge of APQP, PPAP, and automotive quality core tools.
• Familiarity with AS 9100, ISO 27001, or other industry-specific quality standards.
• Experience with SharePoint, JIRA, and quality management software.
• ISO Lead Auditor, ASQ, Lean Six Sigma, or related quality certifications.
• Experience supporting multi-site operations and customer-facing quality audits.

Ideal Candidate Profile

A proactive, hands-on Quality Assurance professional with experience supporting technical projects, maintaining quality compliance, managing audits, and driving continuous improvement. The successful candidate will be comfortable working directly with clients, project leadership, and cross-functional teams to ensure quality standards, project performance, and customer expectations are consistently achieved.