IT Service Desk Associate - Japanese Speaker
About the job
- Preferably have a minimum of 6 months of experience in an IT Service Desk, ideally in a CI Hotline.
- Have excellent oral and written Japanese language proficiency at least at B2-C1 level.
- Have general IT knowledge focused on workplace IT.
- Be amenable to working day shift, with weekends off, and onsite.
- Be able to start as soon as possible.
- Provide first-level IT support for a global team, including Microsoft Office and Microsoft Outlook.
- Collect, document, resolve, and process user incidents and requests via phone, email, or chat.
- Use the knowledge base in daily business.
- Communicate frequently with team management about new solutions and open points.
- Support the ITSD Global Team in developing new ways of working.
- Cross-functional thinking and quick problem-solving skills.
- Excellent communication and teamwork.
- A customer-service and solutions-oriented approach, with a genuine willingness to help.
- Ability to work under pressure.
- High degree of self-motivation and learning potential.
- The contract is for one year only and will be through an agency or headhunter.
About the company
Bosch Home Comfort makes heating, cooling and hot-water equipment for homes, commercial buildings and industrial users. Its portfolio combines electric heat pumps with gas-fired boilers and hybrid systems, giving customers different ways to control building temperatures and supply hot water. The business sells equipment through its brands' sales networks, with products adapted to regional building needs and energy requirements. Its inverter-driven heat pumps adjust compressor output to match demand rather than running constantly at full power. The Bosch business unit was formed through the merger of Bosch and Buderus heating activities in 2004 and is headquartered in Wetzlar, Germany.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Wetzlar, Germany
Founded
2004
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Simplify's Take
What believers are saying
- Heat-pump researchers gain human-factors experience: Bosch's Wernau team tests how concealed fans change perceived noise.
- Retrofits expand the addressable market: Bosch's IDS Ultra fits most existing air-to-air systems.
- Investment funds technical work: February 2026 reporting puts Bosch Home Comfort's 2025 investment near €200 million.
What critics are saying
- Demand remains cyclical: Bosch's February 2026 report says Germany's heating market shrank 14% in 2025.
- Sales coordination stays fragmented: Bosch retains separate brand sales contacts and discount schemes.
- Facilities work extends beyond normal shifts: Bosch's advertised Facility Engineer role requires responding to off-shift emergencies.
What makes Bosch Home Comfort unique
- Regional identities stay distinct: Bosch retains Buderus and licenses the Hitachi and YORK names for its HVAC portfolio.
- Acoustics gets specialized testing: Bosch's Wernau heat-pump laboratory measures noise with 19 microphones.
- Cold-climate heating reaches below freezing: Bosch's IDS Ultra maintains full heating capacity at 5°F.
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Benefits
- Health Insurance
- Paid Vacation
- Remote Work Options
- Flexible Work Hours
- Wellness Program
- Mental Health Support
- 401(k) Retirement Plan