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Richemont

Luxury-goods holding company acquiring maisons

Sales Ambassador

Retail SalesConfirmed live in the last 24 hours
Full-timeTokyo, JapanNo salary listedIn-person

About the Job

Requirements

  • Professional experience in retail or hospitality is required.
  • Fluency in Japanese is required.
  • Strong motivation to achieve targets, curiosity, and passion for business are required.
  • Ability to organize detailed, high-standard customer service is required.
  • Strong relationship-building and multitasking abilities are required.
  • Computer skills are required.

Responsibilities

  • Achieve monthly and annual boutique sales targets in line with Roger Dubuis’s commercial strategy and objectives.
  • Act as an ambassador for the Roger Dubuis brand and image in the boutique, delivering customer service to the highest standards.
  • Provide customers with unexpected, bold, and excellent new experiences.
  • Maintain a consistently impeccable personal appearance.
  • Maintain close contact with customers by telephone, email, and social media in accordance with Roger Dubuis guidance and standards.
  • Accurately obtain customer information and improve data quality.
  • Increase customer loyalty through excellent service and hospitality.
  • Follow brand guidance for displays and furnishings and maintain them to the highest standards.
  • Keep the boutique clean and organized at all times.
  • Participate in team meetings, events, stocktaking, and daily operations.
  • Support other ambassadors during sales, including customer service, packaging, and replenishing products from stock.
  • Carry out boutique manager instructions for stock replenishment, display maintenance, accessory sales follow-up, and maintenance.
  • Comply with and promote security rules and practices.

Desired Qualifications

  • Experience in hotels, airlines, or other hospitality-related industries is desirable.
  • English or Chinese language ability is desirable.

About the Company

Richemont

Luxury-goods holding company acquiring maisons

Richemont is a Swiss-based holding company that owns a collection of luxury brands, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre, and IWC Schaffhausen. It operates by acquiring and nurturing iconic luxury maisons with rich histories, then leveraging their heritage to create premium jewelry, watches, and accessories sold worldwide through its brands and retail networks. Unlike diversified conglomerates that mix many non-luxury businesses, Richemont focuses exclusively on high-end goods and has deliberately shifted away from other interests (like tobacco) to sharpen its luxury focus. Its goal is to build a global luxury powerhouse by growing its brands, expanding across geographies, and maintaining control over premium product sourcing, design, and distribution.

Company size
10,001+
Company stage
IPO
Headquarters
Bellevue, Switzerland
Founded
1988

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