Front Office Operations Specialist
$19.47 - $22.85
Junior
Lawndale, CA, USA
In PersonRequires travel between sites as needed, potentially 25% to 50% of the time.
Administrative & Executive AssistanceAdministrative Support, Reception & Front Desk
About the job
Requirements
- One year of administrative experience.
- One to two years of general maintenance or operations experience.
- A high school diploma or general education degree (GED) is required.
- Spanish/English bilingual ability is required.
- A valid driver's license and state-required auto insurance, or reliable access to transportation, depending on business needs.
- General working knowledge of electrical, plumbing, mechanical, painting, and heating and cooling systems, including basic troubleshooting.
- Working knowledge of maintenance and operations in a multi-building office environment, including applicable building codes and safety regulations.
- Ability to prioritize multiple responsibilities, work independently, and follow through on assigned tasks.
- Ability to maintain standards for quality, efficiency, customer service, and workplace safety.
- Strong interpersonal, customer service, verbal, and written communication skills.
- Ability to handle confidential information and maintain patient privacy, including protection of protected health information.
- Sensitivity to the service population’s cultural and socioeconomic characteristics.
- Availability to accept on-call assignments as scheduled.
- Must be free from alcohol and drug abuse.
- Must understand CII’s basic philosophy and participate in carrying out its mission.
- Basic knowledge of computer programs in a Windows environment, including Word, Excel, and email.
- Knowledge of Computer Aided Facility Management systems.
- Ability to meet the role’s physical demands, including standing, walking, reaching, handling, climbing or balancing, bending, kneeling, crouching or crawling, and talking or hearing.
- Ability to work in the described environment, including working near mechanical parts and exposure to occasional outdoor weather conditions, fumes or airborne particles, toxic or caustic chemicals, extreme temperatures, and electrical-shock risk.
- Must complete New Hire Orientation, AB-1343 Sexual Harassment Prevention training, Mandated Reporter training, Timekeeping & Attendance training, and CPR/First Aid training.
- Must satisfy the listed contingencies: influenza immunization or declination; COVID-19, MMR, and Tdap immunizations; education verification; reference check; background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services; drug and alcohol screening; and tuberculosis screening.
Responsibilities
- Greet visitors, clients, callers, and staff in a friendly, professional, and helpful manner.
- Answer phones, route calls, and direct clients and visitors to appropriate personnel.
- Track administrative logs, service requests, maintenance requests, packages, parking reservations, and related records.
- Create the weekly site calendar and assist with appointments, psychiatric calls, and related coordination.
- Assist the Administrative Supervisor with front desk-related projects, documentation, reports, training materials, and other operational needs as assigned.
- Serve as a secondary resource for the front desk team by assisting with questions, coverage needs, room reservations, visitor support, and other front desk functions when the Administrative Supervisor is unavailable.
- Walk through the building and surrounding areas regularly to identify concerns such as damaged furniture, lighting issues, plumbing problems, broken fixtures, equipment concerns, trip hazards, cleanliness issues, or other potential safety concerns; report issues to the Lead Operations Manager or appropriate team and follow up as needed.
- Coordinate with the Lead Operations Manager to support maintenance activities, complete minor repairs, and assist with building systems, fixtures, furniture, equipment, grounds, and site projects.
- Track and follow up on maintenance requests and operational needs, communicate issues to Operations or Facilities staff, coordinate vendor and contractor access, monitor open requests, and help ensure projects are completed efficiently with minimal disruption to staff and services.
- Collaborate across departments, programs, and sites to support shared goals and a consistent organization-wide approach to service.
- Troubleshoot operational issues, discuss concerns with the supervisor, and provide status updates as needed.
- Maintain materials and supplies inventories and order additional supplies as needed.
- Report safety or building-code compliance concerns and support a safe environment for staff, clients, and visitors.
- Respond promptly and positively to staff requests for assistance.
- Perform other duties and special projects as assigned.
- Participate in performance and quality improvement activities according to designated responsibilities.
- Travel between sites as needed, potentially 25% to 50% of the time.
About the company
Children's Institute helps children and families in Los Angeles achieve emotional well-being and educational success, serving about 30,000 people each year. It operates in underinvested communities like Echo Park, Watts, Compton, and Long Beach, delivering programs that support mental health, education, and family needs to create pathways to economic mobility and lifelong health. The organization weaves equity and inclusion into its decisions, workforce, and programs, and pursues long-term community impact rather than short-term gains. Its goal is to reduce inequities and enable every child and family to reach their full potential by providing evidence-based services, support networks, and access to opportunities.
Company Size
501-1,000
Company Stage
Grant
Total Funding
$100K
Headquarters
Bellflower, California
Founded
1906
Get referred to Children's Institute
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Simplify's Take
What believers are saying
- June 24, 2026 strategic plan targets growth, innovation, and sustainability amid funding uncertainty.
- August 2026 NHSA named CII one of 11 Head Start Program of Excellence recipients.
- Saban Clinic opened at Otis Booth Campus in 2026, expanding family healthcare access.
What critics are saying
- April 30, 2026 WARN notice cut 47 Los Angeles workers by June 30.
- CII's June 2026 plan cites federal funding cuts and harsh immigration enforcement.
- If California behavioral-health reimbursements tighten, CII's wraparound model faces rapid service contraction.
What makes Children's Institute unique
- Since 1906, CII serves 30,000 Los Angeles families with integrated education and behavioral health.
- Its trauma-informed, dual-generation model links Head Start, counseling, parenting support, and care coordination.
- Otis Booth Campus co-locates partners like Saban, P.S. Arts, and Twinspire for one-stop access.
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Benefits
- Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year
- Excellent medical, dental, and vision insurance for eligible employees and qualified dependents
- 403b Retirement Plan with employer contribution for eligible employees
- Up to $4,500 in tuition reimbursement per calendar year
- Eligible for the Public Service Loan Forgiveness program
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- Employer paid Life and AD&D Insurance
- Voluntary Supplemental Insurance
- Opportunity for growth & advancement
- Professional development & continued training
- Team building & bonding through company sponsored events & activities