Assistant Store Manager
About the job
- An undergraduate degree or equivalent experience is required.
- At least 2 years of experience working with customers and/or in sales, or equivalent experience, is required.
- Demonstrated ability to provide legendary customer service is required.
- Strong verbal and written communication skills are required.
- Sales and operational management skills are required.
- Ability to manage competing priorities is required.
- Proficiency in Microsoft Office is required.
- Demonstrated organization, interpersonal, communication, and decision-making skills are required.
- Proficiency with expense management is required.
- Must maintain active registration status with the Nationwide Mortgage Licensing System and Registry upon hire to engage with customers about loan products and facilitate application intake.
- Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act.
- Must be eligible for registration as a registered mortgage loan originator with the Nationwide Mortgage Licensing System and Registry in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act.
- Satisfactory criminal background check and credit report check results, and applicant statements or certifications regarding administrative, civil, and/or criminal findings by a government agency or authority, are required.
- Must meet the listed physical requirements, including occasional domestic travel.
- Lead advice and service colleagues in achieving individual and store objectives, performance goals, and strong customer and colleague experiences.
- Provide day-to-day team leadership and work direction for personalized and complex service and advice while maintaining compliance and regulatory guidelines.
- Lead oversight of complex sales and advice activities involving multiple steps, systems, partners, and business processes.
- Apply knowledge of financial concepts, products, services, tools, and business processes to deliver end-to-end customer advice.
- Drive and reinforce the team's advice capabilities through observations, coaching, oversight, and communication; ensure product recommendations address customer needs and improve the customer experience.
- Use knowledge of the local market, competitor offers, and economic trends to support advice recommendations.
- Handle critical and high-risk issues and determine appropriate resolutions.
- Coach and develop the team to deliver service that meets customer needs and expectations.
- Coach the advisory team on advice strategies and knowledge of products and services.
- Set work direction and role ownership for advice delivery and daily, quarterly, and annual objectives.
- Provide customers with financial management information, tools, and real-time insights to help them achieve their goals.
- Identify advice opportunities and referrals to support business objectives and growth.
- Participate in community events and promote the TD brand while serving community needs.
- Manage self-generated leads, partner and retail-to-retail referral leads, campaign leads, customer outreach, appointments, and lead prioritization.
- Create an environment where the team engages customers warmly, listens actively, and asks clarifying questions.
- Attract, acquire, and retain customers and identify advice opportunities and referrals to increase profitability and business growth.
- Build partnerships between colleagues handling daily transactions and platform bankers and partners to facilitate referrals.
- Lead customer service activities and support customers through challenging times and life events by applying product and financial knowledge to meet their needs.
- Maintain colleague schedules to meet customer demand and compliance requirements.
- Serve as an escalation point for customer problems, identify preventive measures, and educate customers.
- Create personalized customer experiences by understanding individual needs and helping customers achieve their goals.
- Support the bank's customer service strategy and consider the impact of decisions on TD, customers, and stakeholders.
- Provide high-quality service to internal partners, vendors, and customers.
- Maintain inviting store common areas and ensure the lobby and frontline comply with internal, external, marketing, premises, and regulatory requirements.
- Lead operational compliance across teller and platform operations.
- Lead daily store processes, transactions, and activities and oversee their completion and quality.
- Ensure efficient store operations, adherence to bank policies and procedures, and successful audits.
- Perform store operations such as account maintenance, wire transfers, opening and closing, and cash management as needed.
- Develop and lead the store's Operational Excellence plan.
- Manage the vault, including monthly vault and drawer audits.
- Identify and mitigate risk, audit compliance with policies and procedures, and maintain operational soundness.
- Apply operating policies and procedures and support timely and accurate business processes.
- Escalate non-standard or high-risk transactions and activities as necessary.
- Ensure documentation is accurate, reflects customer and business intentions, and complies with applicable rules and regulations.
- Support and participate in process-improvement opportunities.
- Perform due diligence to ensure the accuracy of customer transactions and activities.
- Understand and comply with the bank's Code of Conduct.
- Lead and support a high-performing team, provide ongoing feedback and performance reviews, coach and develop colleagues, and ensure performance-management activities are completed.
- Reinforce and embed TD's shared commitments.
- Contribute to team performance objectives, monitor performance, and address or recognize performance in a timely manner.
- Ensure colleagues comply with TDBFG policies, procedures, and conduct guidelines for customer interactions, products, and services.
- Share knowledge, information, skills, and subject-matter expertise; communicate issues promptly and encourage effective working relationships with partners and teams.
- Support an environment where the team escalates business challenges and facilitate change through positive reinforcement of milestones and successes.
- Participate in recruiting and selecting hires to build a diverse and qualified workforce.
- Supervisory or leadership experience is preferred.
- Previous consumer and residential lending experience is preferred.
- Knowledge of banking products and services is preferred.
- A notary license is preferred.
About the company
TD Bank provides a wide range of banking and financial services in North America for individuals, businesses, and corporations. Core offerings include checking and savings accounts, credit cards, loans, mortgages, investment products, and wealth management. TD Bank emphasizes digital banking through online and mobile apps that let customers manage money, pay bills, deposit checks, transfer funds, and manage cards. Revenue comes from interest on loans, service fees, and investment income. The company differentiates itself with a broad product lineup, large North American footprint, and integrated services for both personal and business customers, plus a focus on digital accessibility. Its goal is to be a leading, accessible financial institution that helps customers manage and grow their money through convenient, everyday banking and investment solutions.
Company Size
10,001+
Company Stage
IPO
Headquarters
Toronto, Canada
Founded
1955
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Simplify's Take
What believers are saying
- TD plans 100 new U.S. branches by 2028, with openings starting in 2027.
- Q3 2026 showed continued AML progress, supporting eventual regulatory relief and growth.
- TD's Melbourne $45.5 million construction loan shows active commercial real-estate lending demand.
What critics are saying
- TD's 2025 and 2026 breaches expose Social Security numbers, cards, and payroll records.
- TD's AML consent-order remediation still runs through 2027, with $550 million spent in 2026.
- Branch closures in places like London's Cherryhill push seniors to competitors and erode loyalty.
What makes TD Bank unique
- TD Bank pairs 1,100 U.S. branches with digital banking across Northeast, Florida, and Carolinas.
- TD joined six Canadian banks in tokenized-deposit pilots for faster cross-bank settlement.
- TD's U.S. deposit franchise still funds lending and wealth management across mass-market customers.
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Benefits
Health Insurance
Paid Vacation
Flexible Work Hours
Professional Development Budget
Mental Health Support
Wellness Program
Performance Bonus
Company News
Mid Penn Bank names new senior leadership. Christopher Nestore will join the company as its new senior executive vice president and chief risk officer Rachel Curry, Contributing Writer // October 9, 2026 // Mid Penn Bank announced on Oct. 8 that Christopher Nestore will join the company as its new senior executive vice president and chief risk officer. Nestore comes from TD Bank, where he spent 11 years and most recently served as executive vice president and U.S. head of operational and model risk management. He brings with him 30 years of experience in financial services, enterprise risk, regulatory remediation, audit, governance and controls. He has held positions with Deutsche Bank, JP Morgan, KPMG Consulting and Neuberger & Berman. At Mid Penn Bank, which is headquartered in Millersburg and operates 59 retail locations in Pennsylvania and New Jersey, Nestore's primary role will be to lead the bank's enterprise risk management. He reports directly to president and CEO Rory Ritrievi. "Chris brings an exceptional depth of experience across operational risk, regulatory oversight and governance, and we are thrilled to welcome him to our executive leadership team," Ritrievi said in a statement. "His strategic perspective, sound judgment and proven ability to build strong risk management programs will be instrumental as Mid Penn Bank continues to grow toward and potentially beyond $10 billion in assets." Currently, Mid Penn Bank, first founded in 1868, holds roughly $7 billion in assets. Nestore holds a master's degree in business administration from Villanova University. He also completed the advanced risk management program at The Wharton School. In his spare time, he supports disability inclusion initiatives and coaches youth sports to the special needs community, the company says.
Toronto-Dominion Bank completed a US$3.75 billion public offering of senior medium-term notes across four tranches. The issuance includes $1 billion in 5.198% notes due 2028, $400 million in floating rate notes due 2028, $1.1 billion in 5.473% notes due 2031, and $1.25 billion in 5.801% notes due 2036. The proceeds will support general corporate purposes, including potential hedging obligations and funding for affiliate TD Securities (USA) LLC. TD ranks as the sixth-largest bank in North America by assets, serving over 28.2 million customers. The bank maintains more than 14 million active mobile users across Canada and the US. As of 31 July 2026, TD reported C$2.1 trillion in assets.
TD Bank discloses new data breach affecting Massachusetts customers. TD Bank says a data security event may have exposed customers' Social Security numbers and financial information, the second such disclosure tied to the bank in recent years. TD Bank, the US retail banking arm of Toronto-Dominion Bank, disclosed a data breach that may have exposed customers' personal and financial information, according to a notice filed with the Massachusetts Office of Consumer Affairs and Business Regulation. Discover more Read Economics The bank said it recently discovered a data security event that may have resulted in unauthorized access to or disclosure of certain personal information in its possession, though it did not provide specific dates for when the event occurred or when it was discovered. The notice identified 54 Massachusetts residents as affected; TD Bank has not disclosed how many customers were affected nationwide. The bank said the information potentially exposed included names, Social Security numbers, dates of birth, current and prior addresses, government-issued identification cards, Social Security cards, pay stubs, W-2 forms, financial account information and credit or debit card numbers. TD Bank is offering affected customers a complimentary two-year membership to Fraud-Defender, an identity monitoring service provided by Merchants Information Solutions, which customers can activate using enrollment steps included in their notification letter or by calling the company's customer service line, available Monday through Friday from 8 a.m. to 7 p.m. Eastern time. The bank also said it would help customers close existing accounts and open new ones at no cost, and recommended that customers set up passwords on their accounts, regularly change online passwords and security questions, review account statements, and monitor their credit reports over the next 12 to 24 months. Customers can report suspicious activity or suspected identity theft to the bank by phone. The disclosure comes after a separate, earlier TD Bank data breach reported in February 2025, in which a former employee gained unauthorized access to customer information between August and December 2022. That incident, also disclosed to Massachusetts regulators, affected at least eight Massachusetts residents, though the total number of people affected nationwide was not disclosed. TD Bank said it terminated the employee responsible and worked with law enforcement and its corporate security team to investigate. Shamis & Gentile, a law firm specializing in data breach class actions, said it is investigating the current TD Bank breach. Discover more Train Managers Learn Engineering Government
Players in the news - september 2026. Phil Mack to be inducted into Victoria Sports Hall of Fame - dinner and ceremony on November 7th, 2026. There's a certain amount of irony in posting about one of Canada's greatest 7s players getting inducted into the Victoria Sports Hall of Fame a day after posting about Rugby Canada bringing someone over from Scotland to coach the Canada 7s team, but here Bcrugbynews is. The induction ceremony is being held November 7th at the Victoria Ocean Pointe Resort, the HoF announcement is here, tickets can be purchased here. Phil not only had an outstanding career as a national team XVs and 7s player, a UVic and JBAA player, he had a remarkable record coaching. He led BC to a national title as a player/coach then went to the MLR and led the Seattle Seawolves to two back to back championships as a player/coach. He was part of the Rugby Canada coaching team first with the Pacific Pride academy then as Attack Coach with the senior XVs team. Bcrugbynews has put a few photos from its archives below, also appended is the Greater Victoria Hall of Fame announcement. from Greater Victoria Sports Hall of Fame Five athletes, one coach, one official and one builder highlight the Class of 2026 Victoria, B.C. - The Greater Victoria Sports Hall of Fame Board of Directors are pleased to announce that five athletes, one coach, one official and one builder will be inducted into the Hall of Fame on November 7, 2026 at the Induction Dinner & Ceremony, presented by TD Bank. This year's inductees represent excellence across a wide range of sports and contributions to the sporting community - locally, nationally, and internationally. Each inductee has made an enduring impact on the sporting landscape of Greater Victoria and beyond. "This year is the 32nd induction ceremony and dinner for the Greater Victoria Sports Hall of Fame and this year's inductees are great champions of their sports," said Doug Jennings, President of the GVSHoF Board of Directors. "I look forward to celebrating their accomplishments on November 7, 2026 with their many friends and family members as well as our community members and supporters." Athletes being inducted this year include Ron Grahame (hockey), Phil Mack (rugby), Riley McCormick (diving), Melanie McQuaid (XTERRA and Triathlon) and Bruce Twamley (soccer). In the Coach category, Peter Vizsolyi (swimming), Official category, Keith Newell (athletics), and Builder category (Royal Victoria Yacht Club) are being inducted. Phil Mack - Athlete/Coach - Rugby Phil is one of the most accomplished and influential figures in Canadian rugby history, distinguished not only by his sustained excellence as an international athlete, professional player, and elite coach, but also by his exceptional leadership and character. A Victoria member and proud member of the Toquaht First Nation, Phil represented Canada at the highest level for more than a decade earning 59 caps with Canada's Senior Men's XV's team between 2009 and 2019 and competing at the 2015 and 2019 World Cups. He also appeared in 52 international tournaments with Canada's men's sevens program, becoming the most capped player in that program's history, winning gold medals at the 2011 and 2015 Pan American Games, and earning selection to the HSBC World Sevens Dream Team following Canada's best ever series finish in 2013-14. He played for the UVic Vikes and is a founding member and player/coach of the Seattle Seawolves which won back-to-back Major League Rugby Championships in 2018 and 2019. He was Head Coach and Technical Lead of Rugby Canada's Pacific Pride Development Academy and in 2024, he was appointed Attack Coach for Canada's Men's National Team. Phil is a role model within the Indigenous community and across BC sport.
TD Bank discloses new data breach affecting Massachusetts customers. TD Bank, the U.S. retail banking arm of Toronto-Dominion Bank, disclosed a data breach that may have exposed customers' personal and financial information, according to a notice filed with the Massachusetts Office of Consumer Affairs and Business Regulation. The bank said it recently discovered a data security event that may have resulted in unauthorized access to or disclosure of certain personal information in its possession, though it did not provide specific dates for when the event occurred or when it was discovered. The notice identified 54 Massachusetts residents as affected; TD Bank has not disclosed how many customers were affected nationwide. The bank said the information potentially exposed included names, Social Security numbers, dates of birth, current and prior addresses, government-issued identification cards, Social Security cards, pay stubs, W-2 forms, financial account information and credit or debit card numbers. TD Bank is offering affected customers a complimentary two-year membership to Fraud-Defender, an identity monitoring service provided by Merchants Information Solutions, which customers can activate using enrollment steps included in their notification letter or by calling the company's customer service line, available Monday through Friday from 8 a.m. to 7 p.m. Eastern time. The bank also said it would help customers close existing accounts and open new ones at no cost, and recommended that customers set up passwords on their accounts, regularly change online passwords and security questions, review account statements, and monitor their credit reports over the next 12 to 24 months. Customers can report suspicious activity or suspected identity theft to the bank by phone. The disclosure comes after a separate, earlier TD Bank data breach reported in February 2025, in which a former employee gained unauthorized access to customer information between August and December 2022. That incident, also disclosed to Massachusetts regulators, affected at least eight Massachusetts residents, though the total number of people affected nationwide was not disclosed. TD Bank said it terminated the employee responsible and worked with law enforcement and its corporate security team to investigate. Shamis & Gentile, a law firm specializing in data breach class actions, said it is investigating the current TD Bank breach.