Key Account Manager

Job Description

We are hiring a Key Account Manager to drive growth and strengthen relationships across Singapore and Malaysia’s leading restaurant groups.

This role is ideal for a strategic, data-driven relationship builder who thrives in managing multi-outlet F&B brands, aligning commercial outcomes with client success, and unlocking new revenue opportunities across TabSquare’s ecosystem.

You will be responsible for retention, upsell, and expansion within a defined portfolio of top-tier enterprise accounts, while also identifying and closing new opportunities within those groups.

You will report to the Head of Account Management & Customer Success and work closely with the Success, Product, and Marketing teams to deliver measurable revenue growth and long-term partnerships.

Key Responsibilities

1. Strategic Account Management

• Own end-to-end relationship with key enterprise restaurant groups across Singapore and Malaysia.

• Serve as the main commercial contact for CXOs, digital transformation heads, and operations leaders.

• Conduct regular QBRs (Quarterly Business Reviews) to review performance, align on KPIs, and co-create growth plans.

2. Revenue Growth & Expansion

• Identify upsell and cross-sell opportunities across TabSquare’s suite (SmartQR, Kiosk, Payments, SmartEngage, etc.).

• Partner with Success Managers and Solutions Consultants to structure multi-outlet rollouts and new feature adoption.

• Negotiate renewals and multi-year agreements to expand share of wallet and account profitability.

3. Retention & Relationship Health

• Monitor account health, engagement metrics, and product usage to anticipate churn risks.

• Develop joint success plans for each key account to drive measurable outcomes (e.g., GMV growth, customer retention, marketing ROI).

• Build trust by acting as a proactive advisor offering insights, benchmarking data, and new solutions aligned with client goals.

4. Market & Competitive Intelligence

• Track competitor activities, pricing, and product adoption trends within major F&B groups.

• Share intelligence with product and leadership teams to refine go-to-market and feature priorities.

• Identify potential pilot or co-marketing opportunities with strategic clients.

5. Commercial Planning & Reporting

• Maintain accurate CRM records, renewal dates, and revenue forecasts.

• Prepare and present monthly business reviews and performance reports by account.

• Contribute to regional account planning, forecasting, and quarterly growth targets.

Qualifications

What We Are Looking For

• 5 - 8 years of experience in B2B account management, key account, or enterprise sales roles - preferably in SaaS, Payments or F&B Tech.

• Proven track record managing multi-location clients and driving retention and upsell.

• Strong commercial acumen, negotiation, and relationship management skills at both CXO and operational levels.

• Experience handling cross-border or regional accounts across Singapore and Malaysia is highly preferred.

• Proficiency with CRM tools (e.g., Salesforce, Pipedrive) and data-driven account planning.

• Strong presentation and communication skills, with the ability to influence stakeholders.

• Self-driven, structured, and comfortable managing complex enterprise relationships with multiple decision-makers.

• Fluency in English required; Mandarin or Bahasa Malaysia proficiency is a plus.

Additional Information

Why Join TabSquare

• Redefine the Future of Dining - Build AI, fintech, and digital solutions that transform how restaurants operate

• Create Lasting Impact, Fast - We take ownership, move with speed, and focus on what truly matters. See the real-world results of your work quickly and tangibly.

• Grow as a Leader - We raise the bar, develop the best, and provide clear career paths to leadership. 

• Work in a Culture of Curiosity & Excellence - We dive deep, challenge assumptions, and use data to solve problems. We value bold ideas, experimentation, and continuous learning.

• Thrive in a Positive, Humble Environment - We bring good vibes through a collaborative, supportive culture where optimism sparks possibility and openness to feedback drives growth.