Application Support Analyst

About The Role:

Reporting to the Senior Manager, IT Projects, the Application Support Analyst provides day-to-day support for enterprise business and clinical applications, working closely with business users, IT resources, and vendor support teams to troubleshoot issues and maintain reliable system performance.
The role gathers and documents business and technical requirements, supports application enhancements and integrations, coordinates testing, assesses vendor releases, and develops user documentation and learning materials. Through strong analytical, communication, project management, and continuous improvement skills, the analyst helps ensure applications effectively support organizational and operational needs.

What You Will Do:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform day-to-day troubleshooting and support of current systems in collaboration with business users and other IT resources.

• Gather functional and technical requirements through interviews, site visits, research and analysis.
• Develop and document business cases and plans, including business, functional, and technical requirements.
• Coordinate, execute, and support application and integration testing, such as creating test cases and scripts.
• Identify and lead continuous improvement initiatives within the organization.
• Develop job aids and online learning materials/content for application users and administrators.
• Evaluate vendor release notes and document to provide an impact assessment on upcoming changes to business and clinical applications.

What You Bring:

Education

• Post-secondary education in Computer Science, Computer Engineering, Management Information Systems or a related field, or an equivalent combination of education and experience will be considered. 

• Related IT certifications (or working towards) are considered an asset.

Experience

• Two (2) to five (5) years of experience providing business application and technical support for enterprise business and clinical systems.

• Ability to effectively partner with business and clinical resources at all levels of the organization.

• Experience with the administration of Microsoft SQL databases.

• Experience with writing reports, building views, and queries to retrieve and update data.

• Relevant experience in troubleshooting and testing bug fixes.

Asset Technical Competencies

• Experience supporting enterprise business and clinical systems.

• Proficiency in SharePoint, PowerBI, Excel, and other Microsoft Office tools.  

• Experience with Microsoft 365 technologies (Power Platform, Entra, SharePoint).

• Experience with Microsoft Server technologies (Active Directory, DNS, NTFS/ACLs).

Additional Essential Skills and Attributes

• Self-starter with the ability to streamline functions.

• Passion for learning and growth.

• Excellent written and verbal communication skills.

• Ability to work effectively in a team environment, under time constraints and meet deadlines.

• Strong ability to set priorities and work independently.

• Strong project management and change management capabilities.

• Excellent interpersonal, communication, and leadership skills.

Position Information:

Location:

Calgary, Alberta

Site:

Bethany Corporate Office

Site Address:

200, 2915 – 26th Avenue SE, Calgary AB, T2B 2W6

Classification:

Application Support Analyst (PR-CP64-004) - Corporate Office

FTE:

1.00

Non- Union/Union:

Department/Unit:

IT - Business Solutions

Time Type:

Full time

Position Type:

Permanent

Shift & Hours of Work:

Days (0800-1615)

Shift per Cycle:

Monday - Friday (in office)

Position Start Date:

2026-11-10

Position End Date:

All applicants are thanked for their interest. Only those selected to move forward will be contacted.

Bethany Care Society is an equal opportunity employer.

Successful candidates will be required to obtain a Criminal Background Check and provide proof of all mandatory immunizations.

Bethany Care Society complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). By forwarding your resume to Bethany you are consenting to the collection and use of your personal information for this job competition. Your information will be kept strictly confidential.