Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation. 

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities. 

Our Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

• Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
• Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
• Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.

Job Title:  Architecture Intern 

Location:  Remote/Virtual 

Your Role

The Architecture Intern is responsible for the implementation and design of software subsystems and algorithms for Intradiem’s enterprise software solution, This is an individual contributor role working under broad guidance to develop software implementations in a manner that is consistent with Intradiem design and coding practices.

Your Responsibilities.

• Assist with the design and implementation of new modules.
• Assist with any research activities required to accomplish the product requirements.
• Use your experience and domain knowledge to ensure non-functional aspects like scalability and performance are addressed early in the design cycle to identify and mitigate risks.
• Interface with other Architects to ensure the product consistency within the organization.
• Discuss / Review various functional Test and System Test Strategies. Focus primarily upon which quality factors would be tested in what phase of the review and help identify the test suites to be automated.
• Learn about all of the core functionality of modules within the product.
• Contribute towards improving overall technical quotient of Dev teams in organization.
• Troubleshoot and correct field issues in concert with other functional teams identifying root cause and corrective action.
• Conduct all business in accordance with Intradiem’s development and security policies and procedures.
• All other duties as assigned.

Your Background

• Requires an educational background in Computer Architecture, Machine Learning, or the desire to study this field in depth.
• Currently pursuing a Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or related field.
• Have a solid grasp of coding technologies such as Java, C++, Python, R etc.
• Interest in cloud related technologies such as:
  • Kubernetes
  • Docker

• Ability / desire to research and understand the latest tools and technologies in the cloud computing space.
• Experience with Java, Spring Framework (including Spring Boot), and Java-oriented middleware technologies is desirable

*Note: Obviously the more experience the better, however if the right candidate is shown to be a self-starter in learning new technologies AND has a desire to learn the technologies requested, they may be considered for the position as well.

Work Authorization:Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. 

Intradiem is an equal-opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.