Account Manager

Account Management at TRM is the continual, relentless pursuit of the intersection of customer happiness and company growth. Customer happiness goes beyond just satisfying business requirements, contractual deliverables, and user training needs—it is working all elements and stakeholders within accounts towards a trusted, valued partnership where customers would be glad to refer TRM to prospects. Company growth goes beyond just revenue, retention, and usage metrics—it is the expansion of TRM within and across customers’ businesses, use cases, and mindshare. The Account Manager for TRM’s private sector business customers will be knowledgeable about the cryptocurrency ecosystem, quarterbacking every aspect of customer happiness and company growth for TRM’s customers.

The impact you will have:

• Account mapping. Connect with all the current key stakeholders within an account and identify what matters to them, what are their potential use cases, who holds budgets, who makes decisions, who influences decisions, who owns which process, etc.
• Prospecting - Expansions. Discover new stakeholders across an account and identify what matters to them, what are their potential use cases, who holds budgets, who makes decisions, who influences decisions, who owns which process, etc.
• Prospecting - New business. Mapping, planning and outreach to perspective customers to generate new business pipeline.
• Nurturing. Own, plan, execute, and/or quarterback activities to nurture client relationships, feedback loops, referrals, renewals, upsells, cross-sells, expansions, etc.
• Account planning. Create and execute strategic plans for every account to not only ensure company goals are met across key revenue and churn metrics, but also new growth opportunities are discovered and pursued.
• Product & subject matter expertise. Hone TRM product & customer vertical subject matter expertise to enrich every stage of the post-sales process from demos to customer advisory sessions to innovation workshops, etc.
• Customer advocacy. Proactively gather and prioritize customer feedback to champion it within TRM.

What we’re looking for:

• At least 5 years of Account Management/Sales experience, selling SaaS products into crypto businesses
• Strong cross-functional project management skills, adept at leading teams from multiple departments to deliver complex projects on time and within scope.
• Expertise in SaaS pricing and packaging strategies, ensuring alignment with market demands, customer needs, and long-term revenue growth goals.
• Proficient in contract negotiation, balancing customer needs with company objectives to secure mutually beneficial agreements.
• Proven ability to develop and manage enterprise-level relationships, fostering long-term partnerships that drive both client satisfaction and business growth.
• Experienced in client engagement and education, delivering tailored content and insights through presentations, training sessions, and regular touchpoints across multiple formats.
• A customer-obsessed approach to service, education and support, consistently prioritizing client satisfaction and delivering solutions that exceed expectations.
• Familiarity with industry-standard sales and revenue operations tools, including Salesforce and other SaaS platforms that streamline sales processes and optimize performance tracking.
• You are based and eligible to work in Singapore

About the team:

• The Private Sector Business Development team is made of independent sales leaders who take ownership and initiative of their territory and responsibilities. Because we’re a global team, each team member is a master of their own territory.
• We work asynchronously to share intel, win strategies, and support one another when prospects cross time zones.
• Knowing the impact that our work has on the future of TRM, we’re scrappy and find ways to get things done and overcome any challenges that come our way.
• Each team member works according to typical business hours in their territory. At times, it’s necessary for the team to meet together a few hours earlier or later than an individual’s local business hours, but those occasions are planned in advance.

Learn about TRM Speed in this position:

• Returning prospect and customer communications within 24 hours at most, typically faster.
• Raising any customer concerns to the relevant internal teams promptly and ensuring
• Responding to internal requests (asks re: customer, prospect, and market information that can range from small to large projects) as quickly as possible.