Forward Deployed Engineer, Solutions Architect

About AlayaCare 

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.   

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We are seeking a Forward Deployed Engineer, Solutions Architect to join our Forward Deployed Engineering division. Reporting to the VP, Forward Deployed Engineering GTM, you will work directly with customers to design, build and deploy software and applied AI solutions that solve real operational problems, and own them from discovery through production.

This is a hands-on builder role. You will take customer projects from scoping through to a working solution. On larger enterprise projects, you and the FDEs work as a team from the start: you take on the solution design and support initial build. Success in this role requires strong communication with technical and non-technical stakeholders, and the ability to build what you design.

What You’ll Do

Customer Engagement

• Collaborate with the Revenue and Customer Success teams to understand customer needs, challenges, and objectives.
• Engage with customers’ operational and technical stakeholders, including CIOs, to understand their workflows, business goals and technical requirements, and to define measurable success criteria.
• Conduct discovery sessions, workshops, and presentations to gather information and provide insights on solution design and implementation.

Solution Design and Build

• Translate customer requirements into comprehensive solution designs that leverage and influence AlayaCare’s SaaS platform capabilities.
• Develop innovative and scalable solutions that align with industry best practices, security standards, and regulatory requirements.
• Design, build, test and deploy customer-facing applications and applied AI agents, combining deterministic workflows with AI-powered steps where useful.
• Architect solutions that combine customer systems and healthcare platforms using APIs and data integrations, and take projects through to completion without a handoff when they do not need heavy backend or infrastructure work.
• Create architectural diagrams, documentation, and other artifacts to communicate the proposed solution to both technical and non-technical stakeholders.
• Collaborate with the broader FDE team to validate technical feasibility and refine the solution design based on implementation constraints and considerations.

Cross-Functional Collaboration

• Partner with the sales and account management teams to develop compelling proposals, including solution design, implementation timeline, and cost estimates.
• Engage deeply with AlayaCare’s Platform Architecture team to further develop the extensibility platform.
• Work closely with project managers and other internal teams to ensure successful delivery and implementation of the designed solutions.
• Partner closely with FDEs throughout larger projects: scope together, pair on complex integrations and backend-heavy work, and share customer context so delivery continues smoothly after your handoff.

Ownership and Reuse

• Own solutions through launch and production: monitor performance, troubleshoot issues and improve reliability and customer outcomes.
• Build reusable components and integration patterns that make future customer deployments faster and easier to maintain.

Industry and Product Knowledge

• Stay up to date with industry trends, emerging technologies, and regulatory changes related to the home care sector.
• Continuously expand knowledge of AlayaCare’s SaaS platform, its features, and functionalities, to effectively propose optimal solutions to customers.
• Drive external endpoint development based on solution requirements.
• Use AI development tools responsibly to build and ship faster.

What You Bring to the Team

• Bachelor’s degree in computer engineering, computer science, or a related field, or equivalent practical experience.
• Hands-on development skills in Python and/or TypeScript/JavaScript, with experience building applications, APIs and integrations; comfortable with SQL and Git.
• 2-3 years professional software engineering experience.
• Proven experience in a solution architecture role, preferably within the SaaS industry or healthcare sector.
• Strong problem-solving and analytical skills, with the ability to assess risks and propose mitigation strategies.
• Experience working with interoperability standards like HL7 FHIR and integration engines such as Iguana and Mirth.
• Strong understanding of software development principles, system integration, and cloud-based architectures.
• Experience engaging with CIOs and other high-level technical decision-makers.
• Proficiency in creating architectural diagrams and documentation using standard tools and methodologies.
• Familiarity with regulatory compliance requirements in the healthcare industry (e.g., HIPAA, GDPR) considered an asset.
• Ability to work collaboratively in cross-functional teams and manage multiple projects simultaneously.
• Master’s degree in a related field is considered an asset.
• Strong communication and collaboration skills in both French and English, with the ability to communicate clearly with technical and non-technical audiences. English fluency is required to collaborate effectively with colleagues, clients, and partners outside Quebec, where English is the primary working language.

Why Join AlayaCare?  

Work With Purpose  

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.  

Grow in a High-Trust Culture  

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.  

Balance That Works for You  

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.  

Benefits That Matter  

• Equity in a well-funded, scaling company.  
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.  
• Parental leave top-up and family support programs.  

Inclusive by Design  

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.  

Location and Work Model

This role is based in Montreal. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.  

Ready to Join Us?  

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.  

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.  

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to [email protected].