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Banco Plata

Home Collections Manager

Account ManagementUpdated on Nov 11
Full-timeMexicoMX$9k - MX$30k /moIn-person

About the Job

Requirements

  • At least 6 months of experience in credit-card collections is required.
  • Experience with digital collections channels is required.
  • Strong communication skills are required.
  • Negotiation skills, including offering alternative solutions and handling objections, are required.
  • Empathy and customer orientation are required.
  • Ability to follow procedures and policies is required.
  • Strong telephone manner and active listening skills are required.
  • Completed high school education is required.
  • Availability for rotating monthly schedules, eight-hour shifts, and weekends is required.

Responsibilities

  • Recover delinquent accounts using friendly and empathetic communication strategies while complying with company policies and procedures.
  • Provide detailed information about products and services and answer customer questions about balances, dates, payment channels, and alternatives for bringing credit accounts current.
  • Maintain high service standards, exceed customer expectations, and meet individual performance targets.
  • Use negotiation and objection-handling techniques to offer appropriate solutions and alternatives to customers with credit problems.
  • Build trusting customer relationships through effective and empathetic communication to encourage loyalty and satisfaction.
  • Provide accurate, valid, and complete customer information using appropriate methods and tools while following internal processes and standards.

About the Company

Banco Plata

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