American Express

Issues credit cards and runs a payment network

Apprentice

Customer SupportUpdated on Nov 12

Full-timeGurugram, Haryana, IndiaNo salary listed

About the Job

Requirements

A bachelor's degree is required.
The highest education degree completion date must be no more than five years before the joining date.
Applicants must not have enrolled in a prior government apprenticeship program.
Strong attention to detail and accuracy is required.
Good communication and interpersonal skills are required.
Willingness to learn and adapt to new tasks and challenges is required.
Ability to maintain confidentiality is required.
Comfort working within the night-shift window is required.

Responsibilities

Help customers resolve delinquent balances on Small Business and Consumer accounts.
Manage an assigned portfolio of customer accounts independently and work toward positive recovery outcomes.
Use communication, negotiation, analysis, and problem-solving to understand each customer’s situation and recommend appropriate actions.
Balance collection results with a professional customer experience, integrity, and compliance.
Collect delinquent balances on Small Business and Consumer accounts.
Use skip tracing when needed to locate and communicate with customers.
Handle calls that explain account status, offer payment solutions, reduce delinquency, and prevent escalations.
Analyze account details and customer circumstances to identify appropriate solutions.
Negotiate with customers and influence positive outcomes.
Maintain integrity and compliance during customer interactions.
Contribute to customer outcomes, recovery efforts, and overall department goals.

Desired Qualifications

Proficiency in basic computer applications, such as the Microsoft Office Suite.
Ability to work effectively in a team environment.
Proficiency in English.

Help customers resolve delinquent balances on Small Business and Consumer accounts.
Manage your own portfolio of customer accounts and work toward positive recovery outcomes.
Use communication, negotiation, analysis, and problem-solving to understand each customer’s situation and recommend appropriate actions.
Balance collection results with professional customer experience, integrity & compliance.

Bachelor’s degree
Not more than 5 years of difference between highest education degree completion date and Joining date
Should not have enrolled in any prior Government Apprenticeship programs
Strong attention to detail and accuracy
Good communication and interpersonal skills
A willingness to learn and adapt to new tasks and challenges
Ability to maintain confidentiality
Should be comfortable working in night shifts window.

Preferred Qualifications

Proficiency in basic computer applications (e.g., Microsoft Office Suite)
Ability to work effectively in a team environment
Proficiency in the English language.

Compliance Language

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Career development and training opportunities.

Collect delinquent balances on Small Business and Consumer accounts.
Manage an assigned client portfolio independently.
Use skip tracing when needed to locate and communicate with customers.
Handle different types of calls, including explaining account status, offering payment solutions, reducing delinquency, and preventing escalations.
Analyze account details and customer circumstances to identify appropriate solutions.
Negotiate with customers and influence positive outcomes.
Maintain a high level of integrity and compliance during customer interactions.
Contribute to customer outcomes, recovery efforts & overall department goals.

About the Company

American Express

Issues credit cards and runs a payment network

American Express issues credit and pay-in-full charge cards to consumers and businesses, and unlike most card issuers it also runs the payment network its cards use. Its Travelers Cheque, launched in 1891, made carrying money abroad safer, and in 1959 it became the first major issuer of plastic cards. Cardholders earn points toward flights and hotels plus perks such as airport lounges, while companies use its corporate cards for employee travel and expenses. American Express earns a fee from merchants on each purchase, plus annual fees and interest on balances cardholders carry. Henry Wells and William Fargo, who later started Wells Fargo, co-founded it in 1850 as a freight delivery business; it is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1850

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