Account Manager - Retail

Company description

Publicis Groupe is not just a company you work for; it’s a platform for you to take your talent to the world.

If you want to help change the world, ideas alone are not enough. Real impact can only come from having meaningful access to a world of knowledge, people and resources. At Publicis Groupe, you are connected to our global network, intelligence, tools, clients, brands and 80,000 brilliant minds with expertise in data, technology, media, strategy, creativity and business transformation, all literally at your fingertips.

Go ahead, the world is waiting.

Publicis Groupe is the third largest communications group in the world. Founded in Paris in 1926, we are present in more than 100 countries as leaders in marketing, communication, and digital business transformation. Two of its biggest solution hubs in Singapore - Publicis Communications and Publicis Media & Digital.

Publicis Communications, the creative communications hub of the Publicis Groupe, is a collective of the most passionate, purposeful, and progressive creative agencies in Singapore. They are Publicis Worldwide, Leo Burnett, Saatchi & Saatchi, Prodigious, and MSL.

Publicis Media & Digital, which is comprised of global media agency brands Starcom, Zenith, Spark Foundry, and Performics, is powered by digital-first, data-driven global practices that together, help our clients navigate the modern media landscape.

Our two other solution hubs, Publicis Sapient and Publicis Commerce, empower businesses to embrace digital transformation and equip them with a total commerce experience.

Overview

We are hiring for a dynamic Account Manager / Project Manager to join the team. 

The Project Manager / Account Manager is responsible for the day-to-day management and delivery of client projects, acting as a key link between clients, internal teams and external partners. The role combines project management, client servicing, supplier coordination and commercial oversight to ensure work is delivered on time, within budget and to the required quality standard.

Responsibilities

Key Responsibilities

Client & Project Management

• Act as a key day-to-day contact for clients across assigned projects.
• Manage projects from briefing and scoping through to delivery and completion.
• Develop and maintain project plans, timelines, budgets, trackers and status reports.
• Lead regular client and project status meetings, ensuring clear communication of progress, risks and next steps.
• Manage client feedback and coordinate actions across internal teams and external partners.
• Proactively identify risks, delays or changes in scope and recommend solutions.
• Manage multiple projects and priorities simultaneously.

Reporting & Commercial Management

• Prepare regular project reports covering progress, timelines, budgets, risks and outstanding actions.
• Track project performance against agreed KPIs, SLAs or client requirements where applicable.
• Monitor project budgets, supplier costs and expenditure.
• Support project forecasting, invoicing and reconciliation.
• Maintain accurate project documentation and ensure projects are formally closed on completion.

Vendor & Production Management

• Brief and manage external vendors and production partners.
• Coordinate quotations, cost comparisons and supplier recommendations where required.
• Ensure vendors deliver against agreed scope, timelines, budgets and quality standards.
• Coordinate production, implementation and quality-control requirements.
• Support site visits, installation, snagging and rectification where relevant.
• Ensure final deliverables meet client expectations before project closure.

Account Support

• Build strong, collaborative relationships with client stakeholders.
• Support senior account leads in maintaining client satisfaction and strengthening the overall relationship.
• Identify opportunities to improve processes, project efficiency and ways of working.
• Support the identification of potential growth opportunities across the account.

Qualifications

Key Skills & Experience

• Strong project management and organisational skills, with the ability to manage multiple projects, timelines, budgets and stakeholders.
• Confident client-facing communication and relationship-management skills.
• Strong attention to detail, problem-solving and ability to manage competing priorities.
• Experience managing project budgets, suppliers and external partners.
• Commercially aware, proactive and solutions-oriented.
• Comfortable working in a fast-paced, collaborative environment.
• Experience in retail, retail production, experiential, events or Luxury marketing environments is advantageous.