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National Health Foundation

Nonprofit improves health via housing, education

Social Services Coordinator

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeLos Angeles, CA, USA$26.44 /hr

About the Job

Requirements

  • A bachelor's degree is required.
  • At least three years of relevant experience in healthcare delivery, hospital education, social services, or a similar field is required.
  • Ability to effectively present information and respond to questions from directors, case managers, and hospital discharge planners.
  • Strong oral and written communication skills are required.
  • A positive and professional attitude is required.
  • Time-management and organizational skills are required.
  • Computer proficiency in Microsoft Word, Excel, Outlook, and PowerPoint, as well as proficient typing skills, is required.
  • Reliable transportation is required.
  • A tuberculosis test is required.
  • Fingerprint live scan and background check are required.
  • The role requires frequent standing, walking, and extended sitting; frequent bending, stooping, squatting, reaching above the shoulders, twisting, turning, kneeling, and pushing or pulling; and occasional lifting, pulling, pushing, or moving of up to 50 pounds.
  • The employee must use conversational speech, hear equipment alarms, overhead pages, and direct verbal communication, and operate a computer, dual screens, and a landline.
  • The employee must be able to communicate in writing and verbally, including by phone, email, chat, and virtual platforms.

Responsibilities

  • Complete needs assessments and care plans in a timely manner, make referrals, and coordinate services such as mental-health care and housing.
  • Facilitate discharges and locate housing for individuals; complete discharge notes, communicate with community partners, and conduct warm handoffs when appropriate.
  • Maintain the proprietary customer relationship management database and partner contacts daily; complete Coordinated Entry System documents and other required compliance documents; complete Homeless Management Information Systems records; and use the bed-board application to determine census capacity for operational planning, including meal planning.
  • Provide emergency-service referrals, including domestic violence, human trafficking, and sexual assault referrals, and make warm handoffs when appropriate.
  • Attend care-coordination meetings and collaborate with the nursing team on weekly case conferences for guests.
  • Apply harm-reduction practices while searching guests for contraband or illegal substances when applicable, and support appropriate interventions such as de-escalation, crisis prevention, and motivational interviewing.
  • Engage with guests and conduct daily check-ins to build rapport and trust.
  • Manage a caseload of at least 25 guests, with flexibility to manage more as facility needs require, including vacancies and staff leave.
  • Complete home visits when necessary to track guests' progress after transition and support rapid rehousing when applicable.
  • Observe administrative hours to complete required documentation.
  • Maintain a positive professional image and follow the organizational dress code.
  • Multitask and collaborate with external case managers to provide adequate services and support to guests.
  • Triage and intervene when guests exhibit behavioral concerns.
  • Follow funder and company operating standards, procedures, regulations, and best practices to maintain compliance.
  • Adapt to schedule changes as needed to meet facility needs.
  • Complete additional assigned tasks and duties to meet facility needs.
  • Follow National Health Foundation policies and procedures.

Desired Qualifications

  • A master's degree in social work is preferred.
  • Bilingual Spanish is preferred.

About the Company

National Health Foundation

Nonprofit improves health via housing, education

National Health Foundation reduces health disparities in under-resourced Southern California communities by improving housing, food access, built environment, and education. It implements community programs, policy advocacy, and partnerships to change environments and expand access to resources, aiming to address root causes of illness. Its place-based, four-priority-area approach centers on empowering residents and improving living conditions rather than only delivering health services. The goal is to remove barriers to good health so residents can live longer, healthier lives regardless of income or background.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Los Angeles, CA
Founded
1973

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