Senior Operations Manager - AI Automation

Requirements:

Own the automation roadmap and increase the share of automated tasks across Operations.
Find opportunities by analysing where time is lost, errors occur or work is repeated. Prioritise those with a clear baseline and measurable value.
Redesign processes with their users and control owners. Agree where AI adds value, where fixed rules work better and where a human must decide.
Build prototypes and working automations, and work with Product and Engineering on integrations and production support.
Test against real conditions (incomplete inputs, unexpected outputs, failed dependencies). Agree data, permissions and controls before launch, with human review and a manual fallback.
Lead rollout with operational managers and support colleagues through adoption.
Track quality, usage and benefits against baseline, including review and support costs. Fix failures, and document ownership, monitoring and recovery after launch.

Requirements:

5+ years in operations, process excellence, automation or a similar field.
Hands-on experience building and launching AI and automation in live operations, with measurable results.
Ability to size opportunities and turn them into a prioritised roadmap.
Experience redesigning processes with operational teams and control owners in a regulated or control-heavy environment.
Experience testing AI workflows and designing human review and exception handling.
Experience working with Product and Engineering, and managing direct reports.

Nice to have:

• Financial services, fintech, brokerage or payments background.
• Automation in Customer Support, KYC or FinCrime/AML.
• Hands-on use of LLM APIs, workflow tools such as n8n, and Python or SQL.