Room Attendant

Job Description

• Clean and service guest rooms, balconies, bathrooms, public areas, and back-of-house spaces to Sofitel luxury standards
• Carry out scheduled, regular, and deep-cleaning tasks including carpets, grout, shower heads, mini bars, air-conditioning, and cabinetry
• Assist with turn down service and support Room Attendants with bed making, extra beds, rollaway beds, cots, and accessible room equipment
• Maintain immaculate presentation, hygiene, and cleanliness across all areas of the hotel
• Respond professionally to guest requests, escalating where required, with warmth and discretion
• Use, store, and handle cleaning chemicals safely and economically in line with health and safety guidelines
• Operate and maintain housekeeping equipment with care, ensuring trolleys and storerooms are neat and fully functional
• Assist with laundry duties, linen distribution, stock replenishment, deliveries, and heavy lifting as required
• Report maintenance issues, defective equipment, or safety concerns promptly to the supervisor
• Adhere to security, key control, and guest confidentiality procedures at all times

Qualifications

• Previous housekeeping experience in a luxury hotel environment is preferred
• Excellent communication and organisational skills, with good problem-solving abilities
• Physical fitness to stand, lift, push and pull for extended periods
• Attention to detail and commitment to maintaining high cleanliness standards
• Flexibility to work varying shifts, including weekends and holidays
• Knowledge of proper cleaning techniques and safe handling of chemicals
• Proficiency in English; additional languages beneficial
• Ability to work efficiently in a fast-paced environment, managing multiple tasks
• Positive attitude and adaptability to challenging situations

Additional Information

• Learn your Way - Access to Hero so you can Earn while you Learn!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• After 12 months of service retrieve 1-night complimentary stay including breakfast!
• Complimentary meals on shift
• Accor's Parental Leave Scheme - up to 12 weeks of paid leave for primary carers and up to 2 weeks for secondary carers
• Wellbeing initiatives
• Access to our Employee Assistance Program